One of the top Foreign Securities firm
● To function as an application support expert in Tokyo
● To manage all user issues to completion, escalating to developers or other IT teams as required.
● Provide regular and accurate updates to Japan operations during issues / outages.
● Manage incidents as per the defined Production Management guidelines.
● Ensure critical system uptime with timely checks and RTB support.
● Proactively suggest ways to ensure continual improvement in service levels for support.
● Maintain strong working relationships with Production Management teams in other regions and function as part of the global support structure.
● Maintain strong working relationships with Operations users in Japan.
● Ensure all support cards / documentation is maintained and periodically updated.
● Partake in the rollout of global support procedures within Japan.
● Suggest and generate useful regular metrics / reports for global review and consumption.
● Strong written and spoken Japanese and English skills
● Oracle or Sybase SQL scripting knowledge
● more than 3 years of IT (L2/L3/Dev) experience in financial services industry
● UNIX/LINUX command level knowledge
About Talent2 Tokyo
Talent2 Tokyo is part of the Allegis Group, Inc. specializing in high touch and difficult to complete mission critical executive recruitment searches in Japan. Our processes and techniques are derived from many years of local recruitment experience with mid-to-senior management and C-level roles. Effective recruitment in Japan requires local market know-how and the ability to execute efficiently – and this is what we do best.
Talent2 Tokyo was founded on the firm conviction that our people and the job they do is the sole source of our success. Other companies might say their employees are #1 but we live it and have built this concept into our organization from the ground up. We are proud of our track record of attracting and retaining experienced, successful and ethically minded recruitment consultants. By ensuring that our employees are proud of Talent2, we also ensure that our consultants approach their work sincerity and dedication that leads to positive outcomes for their candidates and clients.
The practice areas that we specialize in are: