Helpdesk Technician - 625639

Helpdesk Technician

Helpdesk Technician

募集職種

人材紹介会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社
求人ID
625639  
勤務形態
契約  
勤務地
東京都 23区
給与
経験考慮の上、応相談
更新日
2016年09月05日 11:47

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
流暢  
最終学歴
中・高等学校卒  
現在のビザ
日本での就労許可は必要ありません  

募集要項

Helpdesk Technician


Description

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to both domestic and APAC office users
* Respond to queries either in person, over the phone or over e-mail
* Write technical procedures / training manuals and train computer users to use the systems
* Ask questions to determine nature of problems and walk customers through problem-solving processes
* Install, modify, and repair computer hardware and software
* Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VoIP, and other systems
* Install computer peripherals for users (such as printers, scanners)
* Configure user mobile phone configurations (such as active sync, wifi access) and troubleshoot issues
* Follow up with customers to ensure issues have been resolved
* Run diagnostic programs to resolve problems
* Gain feedback from customers about computer usage
* Run reports to determine malfunctions that continue to occur
* Administer helpdesk tools, the user self service center, and ticketing systems (BMC remedy, manage engine)
* Create and maintain an inventory for company IT assets such as computers, monitors, phones, mobile phones, tablets)



Job Offer

* Work in Tokyo 23-wards
* Receive a highly competitive salary




Page Group Japan is acting as an Employment Business in relation to this vacancy.

スキル・資格

* Minimum of 4 years' experience as a Helpdesk Technician
* Basic understanding of network protocols and systems
* Good understanding of Windows operating systems
* fluent with Japanese and proficient in written and spoken English
* Must currently reside in Japan

会社概要

This client is one of the most valuable companies in the world and is said to be the world's largest oil and gas company.

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