Incident Manager(日本シェアトップレベルITネットワークセキュリティ機器ベンダー) - 624383

Incident Manager(日本シェアトップレベルITネットワークセキュリティ機器ベンダー)

経験者募集 現状部下はいませんが、マネージャとして管理職のポジションです

募集職種

人材紹介会社
インテリジェンス・グローバル・サーチ
採用企業名
非公開  
求人ID
624383  
会社の種類
外資系企業  
勤務形態
正社員  
勤務地
東京都 23区
給与
1000万円 ~ 1300万円
勤務時間
会社規定に準ずる
更新日
2016年09月26日 13:10

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
流暢  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Client Overview:

Our client is a multinational corporation that sells high performance network security products and services.

Responsibilities:

Job Description Summary:

The Incident Manager role is a key individual within the Services & Support organization whose principle objective is to drive customer executive escalations to a successful conclusion and manage the overall list of critical situations.

The Incident Manager has a solid technical understanding of how "this client's" products and services are utilized by the customer, and uses this to effectively resolve issues and manage customer escalations until a resolution is achieved. The Incident Manager is the main point of contact and responsible for all management communications between "this client's" and the customer, this will involve working closely with other support team members to organize and manage customer escalations.

Key Responsibilities:

  • Facilitate weekly escalation meeting, tracking situations and reporting back on action plans.
  • Act as the management "Single Point of Contact" for customer escalations, facilitating conference calls, meetings and engaging the appropriate resources
  • Manages escalations and incidents by hosting conference calls, facilitating actions and producing customer facing updates
  • Produce clear written updates to be delivered to customers for all escalations
  • Drive continual process improvements to achieve business goals and maximize customer service experience
  • Build management relationships within the customer bases and understand the customer's business practices/procedures.
  • Maintain an intimate understanding "this client" support and service capabilities and limitations
  • Produce internal reports, weekly and monthly on escalations and highlight issues to upper management
  • Work closely with the TAC organization to ensure the technical input is obtained and validated

スキル・資格

Job Experience Requirements:

  • Analytical Ability - effectiveness in analyzing situations and identifying key issues
  • Proactive - taking responsibility for making things happen.
  • Teamwork - collaborating with and promoting collaboration
  • Technical expertise - up to date but high level knowledge of networking & security
  • Adaptability - maintain performance under pressure to ensure effective decision making
  • Influence - using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties
  • Well-developed and effective communication skills, high level of written English is required.
  • Ability to work well under pressure and handle confrontation when necessary.
  • Ability and competence to write technical material and documents using applications such as Power Point, Word and Visio

会社概要

インテリジェンス・グローバル・サーチは、日本に拠点を置く人材紹介会社であり、株式会社インテリジェンス・グループに所属しています。私たちは、多国籍企業であるお客様に対し、多言語に対応可能なプロフェッショナル人材の紹介サービスを以下の領域において提供しております。

  • 会計
  • 銀行および金融
  • 人事
  • 販売およびマーケティング
  • サポートおよびアドミニストレーション
  • 情報技術

インテリジェンス・グローバル・サーチは、インテリジェンス・グループのグローバル人材に特化した人材紹介部門です。インテリジェンス・グループは現在、アジア全域に4,700人を超えるスタッフを擁していて、2万社を超える企業と業務提携を結んでおり、日本で第2位の規模の人材紹介会社です。私たちは、数十年に及ぶ取引関係とネットワーク構築を利用して、採用企業様と候補者様に最適な人材紹介サービスをご提供することを目指しています。

Intelligence Global Search is the international recruitment arm of the Intelligence group. The group currently employs over 4,700 staff throughout Asia and has partnerships with over 20,000 companies making it the second largest permanent placement agency in Japan. We aim to leverage decades of business relationships and networking so as to provide clients and candidates with an unrivaled recruitment service.

We specialize in placing multilingual professionals into multinational firms within the following areas:

  • Accountancy
  • Banking & Finance
  • Engineering
  • Executive Management
  • Human Resources
  • Life Sciences
  • Sales & Marketing
  • Support & Administration
  • Supply Chain
  • Technology

友達に送る

  

ログイン

新規登録