Support Analyst - 623513

Support Analyst

募集職種

人材紹介会社
ビジョンコンサルティングサービシズ株式会社
求人ID
623513  
勤務形態
正社員  
勤務地
東京都 23区
給与
550万円 ~ 750万円
更新日
2016年09月15日 13:29

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

This role will act as the key liaison and initial Technology contact between our Japanese Clients in Tokyo, and our technical and operational teams supporting these systems.

Key role deliverables:

  • Handling Live Issues/incidents:
    • Performing the initial triage raised by our clients
    • Engaging with the appropriate support teams.
    • Understanding, verifying and communicating the incident priority correctly.
    • Lead the incident recovery activities through efficient & effective communication, and drive across the required support teams  
    • Logging and updating in our systems in line with the defined incident management process and practices.
    • Ensuring a full and complete handover to other team members at the end of each local business day.
  • Managing Queries:
    • Taking full accountability for all ueries raised by clients and ensuring they are documented and communicated effectively and efficiently  
    • Engaging with the appropriate teams to obtain resolution of all issues raised, ensuring all activities are fully documented and communicated
    • Ensuring all responses are of sufficient content, detail and presentation to resolve the issue at hand, challenging and escalating as appropriate if not.
  • To be prime technology contact for receiving and communicating  pertinent  information received from our clients and partners

 

スキル・資格

  • Excellent verbal and written communication skills – English and Japanese.
  • Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
  • Strong organisation skills, attention to detail and capable of meeting tough deadlines in a demanding environment.
  • Requires fast and accurate judgment and analysis of complex situations and strong decision making skills   
  • Must be able to work well in a collaborative environment that promotes sharing of knowledge and experiences.   
  • Team Player with the ability to adapt to a continually changing market and customer demands.   
  • Able to prioritize and promptly respond to customer issues/requests.
  • Highly motivated individual that encourages initiative in others; takes action to create opportunities and/or avoid problems.
  • Strong work ethic, self-starter and confident.

会社概要

Based in Tokyo, Japan, Vision Consulting Services K.K. primarily supports multinational IT firms with Japan offices. Our range of HR services include Executive Search, Permanent Placement & Temporary Staffing services.

We specialize in recruiting mid-career to senior bilingual Japanese professionals for a diverse range of industries, with particular expertise in Information Technology.  Our clients include Software Vendors,  IT Consulting and System Integrators, Hardware & Telecommunications, and Web Services companies   We are a licensed recruitment agency for both Permanent and Temporary Staffing services, much of our business comes from referrals and long-term clientele.

We are Hiring at Vision Consulting Services K.K. in Tokyo!

For more information please visit:   www.visionconsulting.jp

 

Company name:    Vision Consulting Services K.K.

Founder:                Curtis Mackenzie

Business:              Staffing & Human Resource Solutions

Employees:           15-20 (Including Main Office and “Haken” Onsite staff)

Address:               Minami Azabu, TMD Building 7F
                              Minami Azabu 2-12-7, Minato-ku, Tokyo, 106-0047

                               t. +81(0)3-5765-2626
                               f. +81(0)3-5765-2627

Licences:               Recruitment License #13-ユ-302146
                               Temporary Staffing License # 特13-307468

Capitalization:        35,000,000 JPY

 

 

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