Technical Support Engineer - 623267

Technical Support Engineer

募集職種

人材紹介会社
CDS株式会社
採用企業名
非公開  
求人ID
623267  
勤務形態
正社員  
勤務地
東京都 23区
給与
650万円 ~ 800万円
更新日
2016年09月20日 14:55

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
日常会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement. In the role of Technical Support Engineer you will be providing telephone and/or Web based support for the company products. 

 

Key Responsibilities: 

・ Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required. 

・ Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration. 

・ Provide prompt and accurate feedback to customers. 

・ Effectively communicate complex technical issues to a broad range of customers and departments within the company, such as product management, software engineering, sales, and quality assurance. 

・ Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. 

・ Elevate hot fix requests to support managers for processing based on approved protocol. 

・ Participate in regular support team meetings. 

スキル・資格

Qualifications: 

1. A bachelor’s degree in computer science or equivalent. 

2. A minimum of 2 to 3 years providing enterprise level technical support experience. 

3. A minimum of 1 year of software development or consulting experience in Visual Basic, VB.Net or equivalent. 

4. Experience (“hands on”) with Microsoft Operating systems (desktop & server), Active Directory, and client/server applications is required. 

5. Prefer experience with, SQL and/or Oracle Databases (installation, configuration, troubleshooting), IIS and WebSphere 

6. Strong written and verbal communications. Qualifications (desired) 

7. Familiarity with the company products. 

8. Resourceful team player with strong interpersonal skills Result-oriented with strong problem-solving skills 

9. Good reporting and documentation skills 

10. Japanese - Native, English - Conversational or higher

 

 

会社概要

CDS is a leader in executive search and recruiting services in Japan. We are a close and trusted partner of multinational corporations and start-up companies on search assignments for board members, country managers, and senior to mid-level management roles. CDS is part of RGF – the global arm of Recruit, Japan’s largest recruiting group – giving us wider client coverage and greater candidate access throughout Asia.

CDS was founded in Japan in 1998 and is headquartered in Tokyo. Our operations include a branch office in Osaka and a strong partnership network across Asia.

Website: http://cds-consulting.com
Facebook page: http://www.facebook.com/cds.kk

CDSは、業界大手のリクルートエージェントのパートナー企業として、IT、通信、消費財、医薬品、製造業、金融等の幅広い業種の外資系企業・新規立ち上げ企業にエグゼクティブ・サーチ及び、リクルーティングサービスを提供しています。

CDSはRGF(リクルート・グローバル・ファミリー)のメンバーとして日本国内のみならずアジア諸国を中心にグルーバルにサーチパートナーを有し、エグゼクティブ人材の案件を担当しております。

CDS ホームぺージ: http://cds-consulting.com

CDS フェイスブック:http://www.facebook.com/cds.kk

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