Customer Technical Support/カスタマーテクニカルスサポート - 621023

Customer Technical Support/カスタマーテクニカルスサポート

【500万円〜650万円】カスタマーテクニカルスサポート

募集職種

人材紹介会社
ロバート・ウォルターズ・ジャパン株式会社
採用企業名
A financial information company  
求人ID
621023  
勤務形態
正社員  
勤務地
東京都 23区
給与
500万円 ~ 650万円
勤務時間
Please inquire
更新日
2016年09月23日 09:41

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
日常会話レベル  
日本語レベル
流暢  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

A global financial information organization is searching for a talented tech support professional with strong customer facing skills to join them as Customer Technical Support. In this position, the successful candidate will interface directly with external and internal customers as part of a major international company.

Responsibilities:

  • Answer technical questions, troubleshoot and resolve inquiries from customers regarding IP solutions products within the global service level agreements (SLAs)
  • Inform and educate customers and prospective customers about IP solutions products and policies
  • Proactively recognize and report on trends leading to recurring technical problems; escalate and report known tech support issues according to established procedures
  • Conduct technical research, test new products and provide input on bugs and enhancements with regard to product design; communicate and collaborate with various IP solutions stakeholders regarding technical product issues
  • Provide timely feedback to external and internal customers via phone, e-mail or other form of communication; maintain an acceptable ratio of aged cases, initiating follow up as needed

Requirements:

  • Four year degree
  • 2+ years' customer technical support experience
  • Strong communication skills both verbal and written with an ability to communicate technical information in a clear and concise manner
  • A positive service attitude with an ability to understand and empathize with customer concerns/issues
  • Fluent Japanese and experience working with industry professionals

 

会社概要

One of the world's leading sources of intelligent information for businesses and professionals, this company uses innovative technologies to deliver information to clients in the legal, financial, scientific and healthcare industries among others.

Keywords:

IT, ヘルプデスク, カスタマーケア, カスタマーサービス, 金融

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