Technical Support Engineer テクニカルサポートエンジニア - 617829

Technical Support Engineer テクニカルサポートエンジニア

Next Technical Unicorn from Califonia

募集職種

人材紹介会社
Wahl & Case K.K. 株式会社
求人ID
617829  
会社の種類
中小企業 (従業員300名以下) - 外資系企業  
勤務形態
正社員  
勤務地
東京都 23区
給与
経験考慮の上、応相談
更新日
2016年09月23日 10:49

応募必要条件

職務経験
6年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
流暢  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可は必要ありません  

募集要項

Key responsibilities: 
• Support Talend software products, bring customer requests to full resolution. This involves troubleshooting, reproducing and providing workarounds 
• Research knowledge database/Jira for known issues that match a customer problem 
• Work with R&D department to manage product anomalies
* Manage escalations with the help of the regional support manager 
• Proactively monitor risks of customer dissatisfaction/escalation 
• Contribute in improvement of our processes and systems (OTRS, JIRA) 


 

スキル・資格

• Knowledge of software support processes and procedure 
• Ability to manage pressure and customer expectations 
• Autonomy 
• Sufficient command of English compulsory
• Keep up a good communication with customers and with internal departments (R&D, QA, Sales) 
• Good java skills – development or consultant experience 
• Good knowledge of Eclipse 
• Experience in one or more of the following domains: 
* Data Integration / ETL 
* ESB 
* Big Data / Master Data Management 
* SAAS / Cloud (for example Salesforce, Marketo ...) 
• Good working knowledge of different operating systems (Unix, Windows)

会社概要

Technical Support Engineer テクニカル サポート エンジニア

About Wahl & Case

Wahl & Case has disrupted the recruitment industry in Japan by setting a new standard for service. We’re continuing to innovate as we expand together with our clients worldwide.

 

Employers

Wahl & Case helps the world’s most innovative firms attract people who want to change the world. Our award-winning team can help you hire in Tokyo, San Francisco, and beyond.

 

Job Seekers

Work should be engaging, exciting, and world changing. We advise managers and executives on assignments in Tokyo, San Francisco, and other centers of innovation.

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