Senior Technical Support Consultant/シニアテクニカルサポートコンサルタント - 612403

Senior Technical Support Consultant/シニアテクニカルサポートコンサルタント

【900万円 ~ 1100万円】 スタートアップソフトウェアベンダー

募集職種

人材紹介会社
ロバート・ウォルターズ・ジャパン株式会社
採用企業名
A SaaS application developer  
求人ID
612403  
勤務形態
正社員  
勤務地
東京都 23区
給与
900万円 ~ 1100万円
更新日
2016年09月21日 15:01

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
日常会話レベル  
日本語レベル
日常会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

A largely successful and growing technology startup is searching for an individual with deep technical expertise to contribute their knowledge in the role of Senior Technical Support Consultant. This is an ideal opportunity to take a position as a driving force in a dynamic, fast paced business environment.

Responsibilities:

  • Work directly with partners, distributors and large corporate accounts to resolve customer/user issues
  • Provide overall escalation management and technical solutions when issues are reported
  • Review open issues on a daily basis, updating customers on the status of the escalated cases and assisting in the reproduction of issues
  • Share knowledge and provide articles to the knowledge base team and communicate new product information and known issues
  • Provide technical problem resolution for all the company's products used by customers, fully document problem resolution in the company's call tracking system and adhere to the designated case management/escalation SLA's

Requirements:

  • 3+ years' experience as a technical support engineer preferably in a software technology industry supporting complex products
  • Associates degree in a technical discipline or equivalent professional experience within technical service role with 4 years progressive experience within technical service role: software, hardware, networks, databases, and/or desktops
  • Exposure or experience in SQL and relational databases; experience analysing and problem solving technical issues
  • Excellent communication and interpersonal skills as well as a demonstrated ability to effectively interface with cross-functional teams; customer focus and strong customer interaction skills

会社概要

A successful startup responsible for the development of a popular SaaS application, this company has rapidly expanded over its short history. With a large among of funding and having received multiple awards the quality of both their product and business, this company is poised to continue its strong growth.

Keywords:

営業, アカウントマネージメント, IT, アプリケーション

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