Technical Support level 1/ テクニカルサポート level 1 - 608724

Technical Support level 1/ テクニカルサポート level 1 独占求人

Exciting and leading global SNS company!

募集職種

派遣会社
エンワールド・ジャパン株式会社
採用企業名
Leading Online Social Networking Service Coperation  
求人ID
608724  
会社の種類
中小企業 (従業員300名以下) - 外資系企業  
外国人の割合
外国人 半数
勤務形態
契約  
勤務地
東京都 23区
給与
300万円 ~ 500万円
勤務時間
flexible
休日・休暇
As per standard Japanese law
更新日
2016年09月20日 14:57

応募必要条件

職務経験
1年以上  
キャリアレベル
新卒・未経験者レベル  
英語レベル
ビジネス会話レベル (英語使用比率: 50%程度)  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

·   Respond promptly to requests for technical support via support ticket, email, phone and personnel as needed.

·   Responsible for troubleshooting hardware and applications, providing technical support and problem solving.

·   Document status of cases and provides updates to management, team and end users.

·  Build and configure new hire laptops

·  Deploy new desk setups with monitors, peripherals and VOIP phones

·  Provision and track loaner machines

·  Work with employees to perform computer upgrades and migrations

·   Handle peripheral requests

·  Receive and inventory new assets

·   Maintain inventory counts and lifecycle of assets for new hires, refreshes and repairs

·  Process returned assets and prepare them for reuse/recycle

·  Provide AV Troubleshooting including testing audio/video inputs, LCDs, projectors, microphones, and speakers on a regular basis

スキル・資格

  Fluent in conversational English and Japanese

·   1-3 years experience in IT Support in a professional environment

·   Experience with support ticket management and tracking

·   Strong customer service, problem solving and teamwork abilities

·   Tier 1 basic troubleshooting and support knowledge of Mac OS 10.9x, 10.10x, 10.11x and iOS

·   Basic knowledge of Windows 7 and hardware

·   Network fundamentals (laptop connectivity, printing)

·   Familiar with Google Apps (Gmail, GCal, GDocs, etc)

·  Knowledge of audio/video troubleshooting and support

·   Some heavy lifting required

会社概要

About en world

en world is a group of recruiting consultancies specialising in professional and managerial roles. Operating from 7 countries, we support global companies’ recruitment needs through our Asia Pacific network.

About en world Japan                                                                                                                 

en world Japan supports globally-renowned international and Japanese companies to hire professionals and managers. Our recruitment consultants specialise across both function and industry resulting in deep market knowledge and focused search results.
en world Japan was founded in 1999, operating as Wall Street Associates and specialising in financial services recruiting. We expanded our coverage and service in response to our customer needs. In 2010 we became a group company of en-japan inc.,a leading internet-based provider of recruitment services in Japan.

en world Japan K.K.
http://enworld.com/jp-en

[Tokyo Office]

Tokyo Square Garden 12F, Kyobashi 3-1-1, Chuo-ku, Tokyo, 104-0031

TEL: 03-3289-3101

[Kansai Office]
Umeda Center Bldg. 9F, 2-4-12 Nakazaki-Nishi, Osaka-shi, Osaka, 530-0015
TEL: 06-4802-5045

 [Kanagawa Office]
13F TS Plaza Bldg., 2-32-2 Tsuruya-cho, Kanagawa-ku, Yokohama, Kanagawa 221-0835
TEL: 045-279-7800

 [Nagoya Office]
8F RICCO Sakae, 3-14-7 Sakae, Naka-ku, Nagoya
TEL: 052-857-2600

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