Head of Customer Relations (APAC) (Gaming) - 608643

Head of Customer Relations (APAC) (Gaming)

Growing European Gaming Company

募集職種

人材紹介会社
ビジョンコンサルティングサービシズ株式会社
求人ID
608643  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
勤務形態
正社員  
勤務地
東京都 23区
給与
1500万円 ~ 2500万円
更新日
2016年09月12日 16:52

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

This Head Of Customer Relations (Head of Player Experience) role is an senior position contributing to client success by implementing strategies and directives for all "Player Experience" activities which encompasses all its functions like eSports, Customer Service, Social Media, Content and Community, responsible for all the APAC regions.

Management Experienc of over 50 Staff preferred.

  • Be the Player/Customer Champion and drive the Voice of the Customers for the Asian Region
  • Contribute to the global agenda, set the goals and derive strategies for Customer Relations in the region
  • Develop, implement and monitor systems and procedures necessary to the smooth operation of the Customer Service, Community Management, eSport and Content/Localization for the Asian offices.
  • Review activities, campaigns (Customer Service, Community, Social, Content & eSports), projects with projected budget and ROI.
  • Risk monitoring, management and analysis of the KPI’s in the Player Experience Teams
  • Creating new ideas for different campaigns for Player Experience, PR/Marketing and Event while balancing with HQ’s standards and localized culture.
  • Point of contact and reporting for all Player Experience related matters, all regions and functions.
  • Delivering ambitious level of retention and engagement rate for the Player Experience teams.

スキル・資格

  • Relevant and solid experience in gaming, entertainment, internet services industry.
  • Strong experience in an international position leading the function (Customer support, community management) for the Asian region.
  • Very good understanding of the "eSport" activities and specificities for Asia
  • Ability to communicate clearly and concisely, both verbally and in writing, in English and either: Japanese or Chinese (Mandarin or Cantonese)
  • Ability to work both independently and as part of a team.
  • Adaptable to situations with constantly changing variables.
  • Culturally sensitive to Good listener.
  • Tech savvy, uptrend with technology and games.
  • Resourceful, logical problem-solver with high analytical skills.
  • Detail-oriented and execution driven.
  • Fore-sight and trend spotting/setting with strong gaming/IT/entertainment industry knowledge.
  • Excellent PC skills in MS Office.
  • Strong knowledge of clients products.

Please contact "Curtis"  curtis@visionconsulting.jp for more information on this and similar opportunities with our clients.   www.visionconsulting.jp

会社概要

Based in Tokyo, Japan, Vision Consulting Services K.K. primarily supports multinational IT firms with Japan offices. Our range of HR services include Executive Search, Permanent Placement & Temporary Staffing services.

We specialize in recruiting mid-career to senior bilingual Japanese professionals for a diverse range of industries, with particular expertise in Information Technology.  Our clients include Software Vendors,  IT Consulting and System Integrators, Hardware & Telecommunications, and Web Services companies   We are a licensed recruitment agency for both Permanent and Temporary Staffing services, much of our business comes from referrals and long-term clientele.

We are Hiring at Vision Consulting Services K.K. in Tokyo!

For more information please visit:   www.visionconsulting.jp

 

Company name:    Vision Consulting Services K.K.

Founder:                Curtis Mackenzie

Business:              Staffing & Human Resource Solutions

Employees:           15-20 (Including Main Office and “Haken” Onsite staff)

Address:               Minami Azabu, TMD Building 7F
                              Minami Azabu 2-12-7, Minato-ku, Tokyo, 106-0047

                               t. +81(0)3-5765-2626
                               f. +81(0)3-5765-2627

Licences:               Recruitment License #13-ユ-302146
                               Temporary Staffing License # 特13-307468

Capitalization:        35,000,000 JPY

 

 

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