Technical  Solutions Consultant - 606112

Technical Solutions Consultant

global MNC, data security

募集職種

人材紹介会社
JAC International
求人ID
606112  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
勤務形態
正社員  
勤務地
東京都 23区
給与
800万円 ~ 1100万円
更新日
2016年11月22日 14:20

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Description

The successful candidate should have knowledge or the aptitude to learn about the Data Security Products: Atalla NSP (Network Security Product), Atalla ESKM (Enterprise Secure Key Manager), Voltage SecureMail and Voltage SecuerData.

 

Support responsibilities includes:

 

•          Provide Level 0/1/2 for the above SW/HW devices to customers, internal field personnel and partners

•          Supports and understands Triple DES, Public / Private (RSA) key encryption, issuing of certificates

•          Locates proper documents and disseminates solutions, procedures and sales material to customers, field personnel and sales people

•          Gathers information regarding the issue/problem, opens SFDC cases, recommends solutions and/or escalates to the BU’s Technical Solutions teams accordingly.

•          Customer crisis management and resolution of actual or potential outages and performance issues

スキル・資格

Qualifications

Education and Experience Required

 

  • First level university degree or equivalent experience
  • Typically 3-6 years of experience in a Customer Support function.
  • Experience in multiple technologies and/or Delivery functions.

 

 

Knowledge and Skills Required

  • Experience dealing with customers remotely.
  • Excellent verbal and written communication skills
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices a plus
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience and knowledge
  • Experience with SFDC, Confluence/Wiki a plus.

会社概要

We provide specialized proactive recruitment support to
multinational clients who are setting up new operations or are
expanding existing business and seeking further growth in the
Japanese market.
As the first Japanese recruitment company to set up operations in the
UK in 1975, understanding foreign cultures is second nature to us.
With our extensive global network and historically leading position as
recruitment consultancy to Japanese corporations, we have access to
an unrivaled pool of bilingual Japanese and foreign professionals.
Our professional consultants are experts in a range of Industries and
functions and all have extensive multicultural experience.
Based on JAC’s unique history, culture and market strength, JAC
International was founded to provide dedicated support to our
multinational corporate clients in Japan.


JAC International Co., Ltd. is a wholly owned subsidiary of JAC Recruitment. Co., Ltd.

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