Desktop Analyst L2-Onsite Windows - 604124

Desktop Analyst L2-Onsite Windows

募集職種

人材紹介会社
株式会社ネックサス
求人ID
604124  
会社の種類
外資系企業  
外国人の割合
外国人 少数
勤務形態
正社員  
勤務地
東京都 23区
給与
経験考慮の上、応相談
更新日
2016年12月01日 10:43

応募必要条件

職務経験
6年以上  
キャリアレベル
中途経験者レベル  
英語レベル
日常会話レベル  
日本語レベル
流暢  
最終学歴
中・高等学校卒  
現在のビザ
日本での就労許可が必要です  

募集要項

  •  5+ years of experience in Onsite support (Field services)
  • Knowledge and experience on windows 7/8/8.1 OS
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Experience with Service management tool – ex – Service now
  • Should have good expertise on EUC tools AD,  remote support tools, office 2010/2013, outlook.
  • Knowledge and experience in hands and feet support for DS(L1)
  • Preferable to have a good understanding of Lync, VPN, VDI and Citrix environments
  • Distribute software packages using standard distribution tools and work on automating the efforts
  • Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP/VVIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Experience in managing small teams and reporting
  • Good to have – knowledge in Altiris too for deployment
  • Good to have – knowledge and experience of supporting MAC devices and mobile devices.

会社概要

株式会社ネックサスは、経験豊富な人材スタッフを国内の各企業様にご紹介しております成功報酬型のサーチファームです。当社は独特な垂直市場に焦点を置きながら、情報技術、営業、マーケティング等の職種において人材を求める企業の皆様、及びこれらの職種において転職をご希望される求職者の皆様をご支援いたします。

私共は長年に渡る経験から国内市場の複雑さ、及び各サーチが求人企業及び求職者の方々にとってユニークなものであることを認識しております。そのため当社では、各当事者が十分に理解されるよう常に心がけております。

Nexus Corporation is a boutique Contingency Search firm which recruits experienced professionals for permanent as well as contract jobs for corporations in Japan. Focusing on distinct vertical markets, Nexus has been designed to assist clients and candidates in disciplines such as Information Technology, Sales, Marketing, etc.

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