Technical Support Consultant - 603904

Technical Support Consultant

募集職種

人材紹介会社
CDS株式会社
求人ID
603904  
勤務形態
正社員  
勤務地
東京都 23区
給与
700万円 ~ 1100万円
更新日
2016年11月17日 11:10

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

  • Work directly with Partners, Distributors and Large Corporate Accounts to resolve customer/user issues
  • Provide overall escalation management and technical solutions when issues are reported
  • Reviewing open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues
  • Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier III team
  • Establishing effective lines of communication with our Tier III team and management to ensure cases are flagged that require immediate attention
  • Share your knowledge and provide articles to the Knowledge Base team, and communicate new product information and known issues
  • Provide technical problem resolution for all the company products used by our customers, fully document problem resolution in the company call tracking system and adhere to the designated Case Management/Escalation SLA's

スキル・資格

  • 3+ years experience as a technical support engineer preferably in a software technology industry supporting complex products
  • Associates degree in a technical discipline or equivalent professional experience within technical service role with 4 years progressive experience within technical service role: software, hardware, networks, databases, and/or desktops
  • Exposure or experience in SQL and relational databases
  • Experience analyzing and problem solving technical issues
  • Customer focus and strong customer interaction skills
  • Excellent communication and interpersonal skills, and demonstrated ability to effectively interface with cross-functional teams
  • English - Business level
  • Japanese - Business level or native
  • Japan residents

 

会社概要

CDS is a leader in executive search and recruiting services in Japan. We are a close and trusted partner of multinational corporations and start-up companies on search assignments for board members, country managers, and senior to mid-level management roles. CDS is part of RGF – the global arm of Recruit, Japan’s largest recruiting group – giving us wider client coverage and greater candidate access throughout Asia.

CDS was founded in Japan in 1998 and is headquartered in Tokyo. Our operations include a branch office in Osaka and a strong partnership network across Asia.

Website: http://cds-consulting.com
Facebook page: http://www.facebook.com/cds.kk

CDSは、業界大手のリクルートエージェントのパートナー企業として、IT、通信、消費財、医薬品、製造業、金融等の幅広い業種の外資系企業・新規立ち上げ企業にエグゼクティブ・サーチ及び、リクルーティングサービスを提供しています。

CDSはRGF(リクルート・グローバル・ファミリー)のメンバーとして日本国内のみならずアジア諸国を中心にグルーバルにサーチパートナーを有し、エグゼクティブ人材の案件を担当しております。

CDS ホームぺージ: http://cds-consulting.com

CDS フェイスブック:http://www.facebook.com/cds.kk

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