Customer Network Support Engineer - 596950

Customer Network Support Engineer

LAMP linux scriptiing bash perl cloud

募集職種

人材紹介会社
ビジョンコンサルティングサービシズ株式会社
求人ID
596950  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
外国人の割合
外国人 少数
勤務形態
正社員  
勤務地
神奈川県, 横浜市神奈川区
給与
500万円 ~ 1000万円
ボーナス
固定給+ボーナス
更新日
2016年11月25日 09:59

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ビジネス会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Can you do most of the following?:

 Using Wireshark or tcpdump
- Examine syslogs, Tomcat logs
- Examine PM and FM
- By typing SQL
- By creating bash or perl scripts to analyze logs
- Be able to isolate causes step by step in logical way

Descriptions:

Job Summary

The Customer Network Support Engineer Engineer is part of a Customer Network Support Engineer team supporting the customer and shall deliver support services according to the contracted Services Level Agreements by means of established processes.
With detailed customer networks knowledge and knowledge of the customer strategies the Customer Network Support Engineer identifies business leads and promotes products and services to secure add on sales. The Customer Network Support Engineer enables efficient service delivery of contracted customer support services by owning/drive the Customer Support Request within the support organization.
The Customer Network Support Engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager

 

For more information about this and similar opportunities, please contact Mike Pollard mike@visionconsulting.jp directly via email as soon as possible.

 

スキル・資格

Responsibilities & Tasks:

  • Customer request handling
  • Develop and maintain customer working relationships
  • Identify new business opportunities

Position Qualifications

Core Competences

  • Network-level competence.
  • Market insight.
  • Financial Understanding.
  • Ability to learn Portfolio.
  • Service Delivery Process.
  • Change Management.
  • Sales and Business Development Skill.
  • Negotiation & argumentation skills.
  • Presentation skills (oral and written).
  • Model for Project Management.
  • Software Update Management.
  • Software Support.
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Entrepreneurial & Commercial Thinking
  • Persuading & Influencing
  • Presenting & Communicating Information
  • Applying Expertise & Technology

 

Minimum Qualififcation & Experience Requirements

  • Experience in telecommunication area or at least who's major in university is related to telecommunication and enough knowledge who can follow up with the technology trends
  • The passion/readiness/experience to work with customers.
  • Perseverance with communication skills with internal/external stakeholders
  • Business Level Japanese required.

 

Preferred Qualification & Experience Requirements

  • Excellent Customer Relationship Management skills.
  • Very strong personal interaction skills and good communication capabilities.
  • Very good proactive mind set – always include a broader scope in mind when handling customer requests.
  • Ability to adapt to change.
  • Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
  • Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
  • Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
  • Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information

 

会社概要

Based in Tokyo, Japan, Vision Consulting Services K.K. primarily supports multinational IT firms with Japan offices. Our range of HR services include Executive Search, Permanent Placement & Temporary Staffing services.

We specialize in recruiting mid-career to senior bilingual Japanese professionals for a diverse range of industries, with particular expertise in Information Technology.  Our clients include Software Vendors,  IT Consulting and System Integrators, Hardware & Telecommunications, and Web Services companies   We are a licensed recruitment agency for both Permanent and Temporary Staffing services, much of our business comes from referrals and long-term clientele.

We are Hiring at Vision Consulting Services K.K. in Tokyo!

For more information please visit:   www.visionconsulting.jp

 

Company name:    Vision Consulting Services K.K.

Founder:                Curtis Mackenzie

Business:              Staffing & Human Resource Solutions

Employees:           15-20 (Including Main Office and “Haken” Onsite staff)

Address:               Minami Azabu, TMD Building 7F
                              Minami Azabu 2-12-7, Minato-ku, Tokyo, 106-0047

                               t. +81(0)3-5765-2626
                               f. +81(0)3-5765-2627

Licences:               Recruitment License #13-ユ-302146
                               Temporary Staffing License # 特13-307468

Capitalization:        35,000,000 JPY

 

 

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