Technical Support Engineer - 555971

Technical Support Engineer

Security Customer Technical Support

募集職種

人材紹介会社
アデプトグループ
求人ID
555971  
会社の種類
中小企業 (従業員300名以下)  
外国人の割合
外国人 少数
勤務形態
正社員  
勤務地
東京都 23区
給与
700万円 ~ 1200万円
ボーナス
固定給+ボーナス
更新日
2015年07月01日 14:20

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル (英語使用比率: 10%程度)  
日本語レベル
流暢  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

  • Serve as first contact for technical support issues.
  • Lead escalation response.
  • Drive elimination of any customer or internal bottlenecks impeding problem resolution.
  • Develop ongoing relationship with customer and become their advocate.
  • Provide proactive guidance and encourage adoption and assist in deployment of new product releases.
  • Manage the status and internal and customer communications of service requests, product requests, defects, customer project plans, etc.
  • Collaborate with support management to orchestrate support response beyond the DSEs direct capability.
  • Conduct regular reviews (at least quarterly) of service delivery quality, industry threat assessments and solicit feedback on service delivery and product capabilities and quality.
  • Manage the logistical aspects of any events, on-sites, or remotely attended customer facing events in order to fulfill Platinum Plus agreement obligations.
  • Travel to customer sites to expedite problem resolution, provide product visibility, facilitate communication and project manage initiatives.
  • Work with the field to develop sales activities.
  • Interface with Product Managers on behalf of assigned accounts.

スキル・資格

  • 10+ years of related experience
  • Demonstrated proficiency with security as it relates to several of the following:
    • Intrusion Detection;
    • Security tools and technologies;
    • Firewall, VPN, IDS and related network security design and implementation;
    • Strong endpoint security experience, including network design, implementation, and management;
    • Desired security network, and systems related professional certifications are a plus;
    • Microsoft Windows.
    • Linux, Unix System administration, TCP/IP, DNS, and troubleshooting experience.
    • C/C++, Java, Ruby experience.
    • Network technologies (firewalls, routers, switches) and protocols (TCP/IP, DNS, LDAP etc.).
    • Fundamental understanding of an operating system; for example, understands job control, soft and hard links or shortcuts, distinctions between the kernel and the user environment.
    • Packet trace analysis.
    • HTML, scripting and programming experience are desirable.
  • Ability to communicate effectively both verbally and in writing with customers as well as with internal engineers.
  • Ability to determine problems and deliver solutions with a high level of customer satisfaction.
  • Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail.
  • Excellent time management skills
  • Enjoys problem solving and displays an eagerness to learn new technologies/skills
  • Ability to document calls and write FAQ and short instructional technical documents essential
  • Experience working with and supporting Fortune 500 companies.
  • Ability to work effectively with minimum supervision.

会社概要

Adept Group is an APAC Regional Firm that was formed by an experienced team to deliver a superior service based on people, vision, and progress.  We have a passion and track record for working with companies with cutting edge products and solutions.

We have developed expertise based on our core mission - Help people achieve their goals within outstanding organizations and help outstanding organizations obtain the people they need to remain outstanding.

We aim to be the one recruiting firm that people turn to when they want results. Combining the core values of integrity, immediate action and objectivity. We have developed the confidence in the market to act selflessly. Our ultimate goals are achieved when our clients and candidates achieve their goal.

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