Desktop Support Engineer | デスクトップサポートエンジニア - 453189

Desktop Support Engineer | デスクトップサポートエンジニア

募集職種

採用企業名
エイラシステム 株式会社
支社・支店
EIRE Systems K.K. / エイラ システム 株式会社  
求人ID
453189  
部署名
On-site IT Support Services Group  
会社の種類
中小企業 (従業員300名以下) - 外資系企業  
外国人の割合
外国人 半数
勤務形態
正社員  
勤務地
東京都 23区, 港区
最寄駅
都営三田線、 芝公園駅
給与
350万円 ~ 550万円
更新日
2016年12月02日 08:50

応募必要条件

職務経験
1年以上  
キャリアレベル
新卒・未経験者レベル  
英語レベル
ビジネス会話レベル (英語使用比率: 50%程度)  
日本語レベル
ビジネス会話レベル  
最終学歴
専門学校卒  
現在のビザ
日本での就労許可が必要です  

募集要項

Join our team of Client Technical Support Engineers who provide professional IT services to our small-to-medium-scale and large enterprise client customers. EIRE Systems offers a varied and challenging IT services career in a highly diverse and fast-moving business environment.

As a Client Technical Support Engineer, your primary responsibilities will be to:

  • Provide exceptional customer support for various end-user computing technologies - i.e. desktop PCs, mobile devices, network printers and other office equipment, standard office and financial applications, client-server and cloud/web-based solutions etc.
  • Learn and familiarize yourself with our client support model and our customers' technical environments. Contribute to improving processes and documentation with the goal of improving the level of support provided to clients.
  • Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.
  • Troubleshoot user account access issues and process access management requests (e.g. Active Directory account, remote access account, etc…)
  • Administer asset management processes as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, and disposal).  Also assist in conducting computing inventory audits.
  • Contribute to IT projects as needed and as coordinated by the assigned project manager.

 

Future career development:

Your high work ethic and willingness to work on developing your technical and professional expertise will be rewarded with ongoing opportunities to be involved in a wide range IT projects and support services such as:

  • Enterprise PC deployment and upgrade projects
  • Email and network software installation and support,
  • Server/Network design, installation, configuration and testing;
  • Security solutions (firewalls/encryption technologies) installation and testing;
  • Project management, project planning and implementation; Conducting Site surveys and preparing systems documentation; Vendor Management and Hardware/Software procurement

Location / Environment:
Most of our clients are located within the central Tokyo area. Occasional travel to client sites outside Tokyo may be required.

スキル・資格

  • Polite communication skills for customer support using both Japanese and English.
  • Technical knowledge for supporting Windows (OS versions 7, 8 or 10),  Microsoft Office products and Microsoft Outlook/Exchange.
  • Experience in installing and deploying PC hardware and software in a professional setting.
  • Good troubleshooting and problem resolution skills.
  • IT / Technical education background and/or relevant industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) for Windows OS, preferred.
  • ITIL certifications desirable
  • Previous experience working in a global or international IT team highly desirable.

 

会社概要

エイラシステムは、日本及びアジア太平洋地域全域の金融機関、保険会社及び多国籍企業にプロフェッショナルなITサービスを提供する独立系企業です。エイラシステムは、幅広い分野の情報技術に高度な専門性を有し、1996年の設立以来数多くのプロジェクトを成功裡に完遂させてきた実績を誇ります。

エイラシステムでは、プロジェクトべースと継続的なサポートの2つの領域でプロフェッショナルなITサービスを提供しています。

  1. ITサービス
  2. プロジェクトマネージメント

エイラシステムでは国際的なテクノロジーやサポートの分野において幅広いキャリアを選択できます。 少人数による創立よりスタートし、世界各地でも拡大・成長し続けています。 

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