Desktop Support / Helpdesk Engineer (Banking / Finance Industry) - 3857

Desktop Support / Helpdesk Engineer (Banking / Finance Industry)

Leading Multinational Securities Firm

募集職種

アウトソーサー
エイラシステム 株式会社
採用企業名
EIRE Systems K.K. / エイラ システム 株式会社  
求人ID
3857  
部署名
Operations Support  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
外国人の割合
外国人 半数
勤務形態
正社員  
勤務地
東京都 23区, 港区
給与
経験考慮の上、応相談
更新日
2016年12月05日 15:59

応募必要条件

職務経験
1年以上  
キャリアレベル
中途経験者レベル  
英語レベル
日常会話レベル  
日本語レベル
流暢  
最終学歴
専門学校卒  
現在のビザ
日本での就労許可が必要です  

募集要項

Take the next step in your IT Support Career!

Test your techncial skills and customer service skills in this exciting Desktop Support Engineer role supporting the Trading floor users of a multinational, Fortune 500 banking / financial services institution.

You will work with other IT team members to support Japanese and English systems including:

  • Installation of software and patches,
  • Building/configuration of laptop and desktop computers,
  • General support for the Windows environment,
  • Active Directory System Administration,
  • Microsoft Office troubleshooting (especially Excel)
  • Email (MS Exchange/Outlook and Lotus Notes).
  • End-user hardware support (e.g. PC/Monitors, mobile/smartphones). 
  • First contact point for external/in-house financial applications

You will be quick to resolve issues either on the phone or face to face. You will have the confidence to deal with people in an extremely fast paced environment and enjoy the technical mix this role has to offer.

On offer is the chance to join a great team, with continuous encouragement and support in upgrading your knowledge and level of responsibility.

Candidates should be based in Japan, available for interview, and be able to start this position quickly.

スキル・資格

Technical Skills: 

  • Windows 7/XP Professional and understanding of Windows Networked environments including DHCP, TCP/IP and Windows registries (relevant Microsoft certification preferred)
  • Remote Access experience
  • Hardware repair including hard disk, video card, and power supply replacement

"Nice to have" Technical Skills:

  • Knowledge of Virtual Desktop Infrastructure (VDI), Thin Client technologies and Citrix solutions
  • Knowledge of Market Data applications (E.g. Bloomberg, Reuters, Quick, Factset) is a plus but not required.

Ability to adapt to and perform all required duties working in a pressured, fast-paced enterprise IT environment is a must.

 

Language Skills:

Professional level verbal/written communication skills in Japanese and an Intermediate-to-advanced level of English.

会社概要

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia-Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996. 

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

1.IT Services
2.Project Management

EIRE Systems - Tokyo, Asia-Pacific, Beyond...

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems currently has 130 Tokyo-based employees and is expanding it’s local, regional and global expertise. We have established offices in Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific.

エイラシステムは、 東京・香港・シンガポール・上海に拠点を持ち、多くの日系・外資系の金融系企業様やその他の業種のグローバル企業様向けに、
幅広いITサービスを多言語(日本語・英語・中国語など)でご提供させて頂いているIT企業です。

これまでもお客様の多様なニーズに合わせて、多くの1.ITプロジェクトマネジメント及び設計サービス 、2.ITコンサルティングサービス 、3.マネージドサービスを提供してきました。

今後、業務規模の拡大と、サービスの質の維持を目指し、積極的な採用活動をして参ります。
皆様のご応募をお待ちしております。

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