Field Services Engineer / Technical Customer Support

EIRE Systems is looking to hire a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and the desire to learn and develop technical skills.  

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

In this highly interactive Technical Support role you will utilize your Japanese/English communication skills, while working with and supporting industry leading technology tools within a dynamic fast-paced international environment.

We are looking for a candidate who has a desire to learn and develop their technical knowledge and who are flexible to perform technical support tasks at various office and data center sites across the central Tokyo area. 

You’ll be given the opportunity to gain invaluable technical and customer service experience. You’ll work with a fun, like-minded team in a very multi-cultural setting and gain exposure to many great new technologies used by the finance / banking industry.

Job Description:

• Installing and servicing PC hardware and related equipment at customer sites
• Solving customers’ software and basic networking / connectivity problems by phone and though on-site visits to the customer site, as required.
• Training/educating customers about how they can better utilize the technology
• Arranging delivery and removal of equipment, including related coordination and administrative tasks
• Providing outstanding service to corporate enterprise customers

Location:

The candidate will work in the central Tokyo area. Candidates should be based in Japan and available for interview at short notice.

• Some experience supporting Windows computers, ideally in a business environment
• A customer service oriented background with experience solving customer technology problems face-to-face, over the phone or via remote access tools.
• Confident customer-facing inter-personal communication skills, plus professional written and verbal  skills in both Japanese and English
• A positive attitude and commitment to offering excellent customer service
• Knowledge for setting up network hardware or basic understanding of network circuits (nice to have)