IT Helpdesk

・ Act as the primary point of contact for IT support requests, providing technical assistance to employees across Japan and overseas offices in both Japanese and English.
・ Troubleshoot and resolve hardware, software, network, and user account issues through remote and on-site support.
・ Manage support tickets from intake to resolution, ensuring timely communication, prioritization, and service quality.
・ Escalate complex issues when necessary and identify recurring problems to drive continuous service improvement.
・ Deliver an excellent end-user experience by translating technical concepts into clear, user-friendly guidance.
・ Support employee onboarding and offboarding activities, including account provisioning, device setup, and access management.
・ Maintain and enhance IT documentation, knowledge bases, FAQs, and troubleshooting resources.
・ Collaborate with HR, Operations, and Global IT teams to ensure seamless support delivery and operational efficiency.

If you know anybody who could be a good fit for the role, please feel free to refer them here until November 19th and earn 150,000JPY when we're able to place them.