PR/124177 | Customer Success Manager

Responsibilities:

• Educating customers on the business value of company's services through walkthroughs, use-case discussions, and value-based demonstrations. 

• Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation 

• Apply the correct processes to address customer needs and ensure value is delivered 

• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals 

• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks. 

• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems. 

• Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention. 

• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. 

• Solidify partnership commitments and drive innovation aligned with customers' business challenges. 

• Increase customer engagement with products & services and identify major political barriers to customer success. 

• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed. 

Requirement

• Experience: Experienced business professional, preferably with 3-5 years of relevant industry expertise in Customer Success, SaaS platform use, Enterprise Sales or related fields. 

• Consulting Skills: Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. 

• Ability to demonstrate company's product features and navigate customers 

• Knowledge of basic analytics use cases