PR/096341 | Customer Service

Job Overview:

The Customer Service Staff is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks. 

Job Description 

1. Overseas Inquiries: 

a. Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates. 

b. Provide accurate and timely feedback to internal teams and customers. 

2. Maintain current business: 

a. Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality. 

b. Consult customers regarding their issues and requirements, provide appropriate guidance and solutions. 

c. Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner. 

d. Monitor shipment status and proactively inform customers of any issues or delays. 

3. Sales Support & Business Development: 

a. Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients. 

b. Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts. c. Gather customer feedback to identify potential opportunities for cross selling and upselling. 

4. Documentation & Coordination: 

a. Coordinate with operations and other departments to ensure smooth handling of shipments. 

b. Prepare and maintain customer records, reports, and service-related documentation. 

c. Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.) 

5. Others: 

a. Stay updated on relevant laws, regulations, and industry practices. 

b. Prepare weekly and monthly reports as required. 

c. Others jobs as per BOD’s requirements. 

Job Requirement 

1. Bachelor’s degree in Business, Logistics, Supply Chain, or related field. 

2. 2–3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service. Warehouse experience is advantage. 

3. Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel. 

4. Strong problem-solving, multitasking, have ability to work independence and in group, can perform under high pressure and organizational skills. 

5. Customer-oriented mindset with a proactive and professional attitude. 

6. High responsibility, flexibility, hard-working, willing to learn more and self motivated. 

7. Good negotiation and communication skill 

Benefits & Policies Working Hours: 

• 8:00-17:00 or 8:30 - 17:30, Saturday Work from home 

• Social insurance paid in full salary, health insurance • 13th month salary + Bonus according to year-end KPI evaluation 

• Salary review: Once per year 

• Annual Leaves: 12 days 

• Business travel, company trip, health checks up every year. 

• Allowance: Attendance, lunch, transportation, foreign language (TOEIC 850 OR IELTS 6.5, N1, N2) and etc. 

• Holiday allowance: 500,000 VND 3 time/year 

• Working in a dynamic & supportive working environment 

• Training and career development opportunities.