PR/110876 | Sales Assistant Manager

Develop and maintain strong relationships with customers to ensure long-term business partnerships and high levels of customer satisfaction. 

Monitor market trends and competitor activities, providing timely insights and feedback to management to support business strategy. 

Coordinate with cross-functional teams to ensure customer delivery requirements are met in full and on schedule. 

Review and analyze customer forecasts, identifying demand fluctuations and reporting significant increases or decreases to management. 

Support inventory optimization by analyzing forecast data and implementing measures to minimize excess inventory and dead stock. 

Prepare procurement plans based on customer demand forecasts and delivery schedules, and communicate requirements to relevant departments. 

Drive business growth by identifying opportunities to increase sales with existing customers. 

Collaborate with customers and internal stakeholders to address and resolve payment-related issues. 

Identify, evaluate, and develop new business opportunities to expand the customer base and increase revenue. 

Conduct due diligence on prospective customers by assessing financial stability, payment practices, tax compliance, professionalism, and business potential, and provide recommendations to management. 

Create and manage customer sales orders in accordance with approved purchase orders and contractual agreements. 

Generate and coordinate internal production orders based on customer orders and delivery requirements. 

Organize and coordinate customer visits, factory tours, and VIP visits, ensuring a professional representation of the organization. 

Prepare and manage Requests for Quotation (RFQs) in accordance with customer and business requirements. 

Support design and development activities by coordinating customer requirements and facilitating communication between stakeholders. 

Communicate customer-specific terms, conditions, and requirements to relevant internal departments to ensure alignment and compliance. 

Manage customer concerns and complaints, escalating issues to management when necessary and ensuring timely resolution. 

Lead, mentor, and support sales team members while monitoring and reporting team performance to management. 

Provide documentation, records, and operational support for certification audits and compliance activities, including ISO, FSC, and other applicable standards. 

Maintain accurate customer records, including the creation, review, and updating of Customer Registration Sheets. 

Review customer credit limits in coordination with the Finance/Accounts Department and obtain necessary management approvals. 

Measure customer satisfaction levels, analyze feedback, and implement continuous improvement initiatives to enhance customer experience and service quality.