[N3 OK] CRM System Engineer at Global Edtech Company

• This position is responsible for maintaining, enhancing, and optimizing a core CRM system that supports global sales, marketing, and operational functions.
• In addition to system development, the role involves leveraging IT and AI to improve business processes, collaborating with stakeholders, and coordinating with external vendors.

Client Details

• A leading organization in education, talent development, and organizational transformation.
• Operates graduate-level education programs, corporate training services, digital learning platforms, and investment-related businesses.
• Expanding its presence internationally with a growing network of global operations.
• Employs approximately one thousand professionals across its businesses.

Description

• Plan, develop, and maintain CRM and related business systems.
• Identify operational challenges and design practical solutions using IT and AI technologies.
• Manage vendors, support end users, facilitate stakeholder communication, and maintain documentation and best practices.
• Conduct user training and promote system adoption across teams.
• Collaborate with international stakeholders to drive continuous improvement initiatives.

Job Offer

• Flexible work arrangements, including flextime and a hybrid work environment.
• Comprehensive learning and development support, including educational subsidies and professional growth opportunities.
• The chance to work closely with multicultural and globally distributed teams.
• Opportunities to expand beyond technical execution into business strategy and organizational impact.
• Well-established employee benefits, including retirement programs, employee stock ownership plans, and various leave programs.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Yoshiki Yamada at +81 3 6832 8631.

• Several years of experience as a Software Engineer or System Engineer.
• Experience administering or developing CRM platforms.
• Working knowledge of technologies such as HTML, JavaScript, CSS, SQL, Java, Python, PHP, or related tools.
• Strong interest in solving business challenges through technology.
• Professional-level English communication skills and practical Japanese proficiency.
• Self-motivated, proactive, and committed to continuous learning and collaboration.