PR/161155 | SALES SUPPORT EXECUTIVE (Food Products Company)

Responsibilities:

• Manage end-to-end operations, logistics, and sales support activities.
• Perform data entry and maintenance of costing sheets in SAP for vendors and customers.
• Generate and process customer invoices for existing and new orders.
• Prepare, review, and verify sales contracts and related documentation.
• Process sales orders, purchase orders, and credit notes while ensuring timely order fulfillment.
• Coordinate and monitor local and international deliveries, ensuring smooth shipment execution.
• Track inbound and outbound shipments and generate logistics reports when required.
• Manage inventory levels at third-party warehouses and coordinate deliveries to customers.
• Handle customer inquiries via phone calls and emails regarding orders and deliveries.
• Build and maintain strong relationships with existing and potential customers.
• Address customer feedback and complaints professionally, ensuring satisfactory resolutions.
• Collaborate with internal teams to deliver excellent customer service and operational efficiency.
• Support ad hoc operational and administrative tasks as assigned.

Requirements:

• Bachelor's Degree in Business Administration, Marketing, Food Science & Technology, or a related field.
• Minimum 1 to 3 years of relevant experience in operations, logistics, sales support, or a similar role.
• Experience in shipping coordination and scheduling of local and international shipments is preferred.
• Knowledge of Letters of Credit (LC) and Incoterms will be an added advantage.
• Proficiency in SAP and Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Good communication skills in English, Mandarin, and Bahasa Malaysia.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Customer-focused with excellent problem-solving and relationship management abilities.
• Knowledge of the food technology industry would be an added advantage.
• Able to work independently as well as collaboratively within a team environment.