PR/161139 | Sales & Order Coordinator (Food & Beverages) - Klang

COMPANY OVERVIEW

JOB RESPONSIBILITIES

Order Processing and Sales Coordination

• Receive and process orders from retail customers. 

• Review order details, quantities, delivery dates, and other customer requirements to ensure accuracy.

• Follow up with customers when order information or documentation is incomplete. 

• Prepare and print order documents, delivery instructions, and other relevant paperwork for the warehouse and logistics team. 

• Coordinate closely with the warehouse and logistics team to ensure orders are prepared and delivered on time. 

• Monitor order progress and provide timely updates to customers and internal stakeholders. 

• Follow up on order changes, delivery issues, stock availability, or other operational matters. 

• Assist in resolving order discrepancies, shortages, or delivery-related concerns. 

• Maintain accurate and organized records of orders, delivery documents, and customer correspondence. 

• Provide general administrative and coordination support to the sales team when required.

• Support the sales team with in-store merchandising activities when there are no urgent order-processing tasks. 
• Visit assigned retail outlets to check product displays, stock availability, product pricing, and promotional materials. 
• Ensure products are properly arranged and displayed according to company requirements. 
• Check that product labels, pricing information, and promotional materials are accurate and visible. 
• Take photos of product displays and submit updates or reports to the sales team. 
• Identify and report issues such as low stock levels, incorrect pricing, missing promotional materials, or poor product placement. 
• Follow up with the relevant internal teams on issues identified during outlet visits.

JOB REQUIREMENTS

• Minimum SPM, Diploma, or equivalent qualification. 

• 1-2 years of experience in sales coordination, order processing, sales administration, FMCG, retail, logistics coordination, or a related role is preferred.

• Fresh graduates with good communication and coordination skills may also be considered. 

• Good communication and customer service skills. 

• Strong follow-up skills and attention to detail. 

• Organized and able to manage multiple orders, deadlines, and tasks. 

• Able to work independently and collaborate effectively with sales, warehouse, and logistics teams. 

• Basic proficiency in Microsoft Excel, Microsoft Word, and email communication. 

• Comfortable handling documentation and maintaining accurate records. 

• Willing to travel to retail outlets when required. 

• Possession of own transport will be an added advantage.

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