【1000～1500万円】Lead P O Ops Service Delivery （Japan）

【求人No NJB2411855】
Key Accountabilities
1. Strategic Leadership Service Delivery
・ Lead the P O Operations strategy and service delivery model for Japan.
・ Translate global and regional priorities into effective country execution.
・ Drive operational excellence through standardization automation continuous improvement and a
strong service oriented culture.
・ Represent P O Service Delivery in country leadership and governance forums..
2. Service Performance Compliance Risk Management
・ Ensure delivery of services in line with SLAs KPIs compliance requirements and global standards.
・ Monitor and improve operational performance employee experience and service quality.
・ Ensure compliance with Japanese labor payroll tax benefits and data privacy regulations.
・ Lead audits risk management controls issue resolution and operational readiness for organizational
and system changes.
3. Vendor Stakeholder Management
・ Lead governance and performance management of external service providers.
・ Drive vendor accountability service improvement cost optimization and risk mitigation.
・ Partner with Country P O Finance Legal Compliance Procurement D T and business leaders to
ensure effective service delivery and governance.
4. Transformation Digital Enablement
・ Lead operational transformation and process improvement initiatives.
・ Drive adoption and optimization of Workday ServiceNow payroll platforms automation AI enabled
solutions and self service capabilities.
・ Support global harmonization efforts while enhancing efficiency compliance and employee experience..
5. Financial Resource Management
・ Manage budgets workforce planning and resource allocation to meet operational and business
priorities.
・ Drive productivity efficiency and cost optimization initiatives while supporting future operating model
requirements
6. People Leadership Capability Building
・ Lead coach and develop a high performing P O Operations team.
・ Foster a culture of accountability collaboration innovation continuous improvement and employee
engagement.
・ Drive talent development succession planning and capability building.

Key Performance Indicators
・ Service performance （SLA/KPI attainment）
・ Employee experience and satisfaction
・ Payroll accuracy and compliance
・ Audit risk and control effectiveness
・ Vendor performance and governance
・ Automation continuous improvement and transformation delivery
・ Budget performance and cost optimization
・ Team engagement and capability development

Qualifications Experience
・ Bachelor's degree in HR Business Finance or a related field; advanced degree or HR
certification preferred.
・ 10+ years of HR Operations Payroll Shared Services or Service Delivery experience.
・ 5+ years of people leadership in multinational or matrix environments.
・ Strong expertise in Payroll Time Management H2R Benefits and HR Service Delivery.
・ Deep understanding of Japanese employment payroll tax and benefits regulations.
・ Experience leading operational transformations and managing outsourced service providers.
・ Fluent in Japanese and English with strong stakeholder management and influencing skills.
・ Experience working across global cross cultural organizations.
Skills Competencies
・ Strategic leadership and business acumen
・ Service excellence and customer focus
・ Stakeholder management and influencing
・ Vendor governance and commercial acumen
・ Compliance risk management and controls
・ Workforce planning and talent development
・ Change leadership and transformation management
・ Data driven decision making and performance management
・ Executive communication and presentation skills
・ Ability to lead through complexity and ambiguity
・ Innovation continuous improvement and accountability