PR/087540 | Customer Support Administrator (m / f / d)

*Applicants must have a valid working permit in Germany or European Union*

Overview

A Japanese origin manufacturing company located in Central Düsseldorf is looking for a Customer Support Administrator (m/f/d) to join their team. 

Job Responsibility

• Administrate customer accounts in close communication with window persons by sharingand collecting customer updated information of their requirements and needs and other topics in general.

• Process customer orders, call offs and requirements; and generate necessary documents for material delivery (stock simulations, sales order, delivery notes, proforma invoices, commercial invoices).

• Communicate with warehouse team to prepare shipment on the requested dates.

• Manage, adjust, and negotiate delivery dates with customers, as necessary.

• Analyse customer forecasts for any changes to understand usage trends and update internal balance sheet with latest information.

• Monitor and follow up on account receivables, expedite collections, and process customeradjustments.

• Manage product or service problems by clarifying the customer's complaints; forwarding technical issues to engineers; consult with team leaders to find the best solution to solve the problem; following up to ensure resolution

• Provide support to team members when necessary and handle additional tasks as needed.

Benefits

• 30-days paid holiday per year

• Highly accessible location in the central Düsseldorf 

• International working environment