Cloud Onboarding Advisor

WHO WE ARE:
Leading company in back-up security area, offering over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries.

POSITION:

Customer Engagement & Sales Support

• Initiates and responds to inbound and outbound communications with prospective and existing customers.
• Manages onboarding-related inquiries, provides product‑specific guidance, and supports customers through activation milestones.
• Facilitates order intake, closes onboarding‑related sales opportunities, and ensures all required steps are completed.

Pipeline & Opportunity Management

• Identifies, qualifies, and documents prospective customer opportunities.
• Logs all outreach, progress, and qualification details in CRM or designated tracking systems.
• May own a defined product portfolio and collaborate cross‑functionally with adjacent sales teams when territories or product lines overlap.

Operational Excellence & Documentation

• Maintains accurate and up‑to‑date customer records, onboarding progress notes, and compliance documentation.
• Ensures all onboarding tasks, customer interactions, and follow‑up activities are recorded in line with internal operating procedures.

Performance & Targets

• Carry individual or team‑based KPIs, sales quotas, or onboarding activation targets.
• Participates in incentive programs tied to revenue, activation milestones, or customer satisfaction outcomes.