【年収900万〜1,300万円】Key Account Manager ◆Facility Management◆

Key Responsibilities:
■ Business Management
• Responsible for the delivery of Facility Management Services to the Client's representatives for the Japan business
• To manage the onsite team operations, as the most senior person onsite for the Japan operations.
• To communicate a vision for the strategic development of the Japan and wider regional account.
• Maintain an Account Development Plan in conjunction with local and central operations for all services areas.
• Evaluate proposed and required changes to services identifying financial, personnel and operational performance implications prior to confirmation and implementation of service changes and manage change process as
appropriate.
• Ensure that the IFS team successfully completes scheduled activities and provide prompt and robust response to no planned activities in line with agreed Statement of Work.
• Manage ongoing innovations for improved productivity
• Ensure the required work, standards and financial targets are achieved in all services
• Locally lead any ISO Quality Management System activities, ensuring Service Excellence is maintained
• Support continuous development of maintenance strategy in line with,
"Business Focused Maintenance” techniques (where such techniques can be employed).
■Client Relationship
• Maintain the relationship framework for the account to ensure working relationships at all levels of the business are in place and effective
• Promote quality client communications
• Provide proactive feedback to client in areas of cost control, work scope, innovative improvements and additional services
• Ensure client issues are dealt with effectively at the appropriate level
• Check that all quality matters are being treated in a timely and professional manner as required
• Attend client meetings, have good knowledge of site operations, encourage activeimprovements & provide feedback to clients
■Employee Engagement
• Implement performance management systems and conduct regular appraisals and reviews with managers and supervisors
• In conjunction with the our country management lead all the team performance development matters, including disciplinary actions, if required.
• Team building by active participation and encouragement of staff input
• Ensure appropriate procedures are in place for the recruitment and selection of staff taking active part in the recruitment of key staff
• Identify and monitor training requirements of supervisors, staff and suppliers
• Ensure appropriate procedures are in place to identify the development needs of team through observation and appraisal ensuring these are met through appropriate training and development activities
• Develop the senior leadership team for the account ensuring succession plans are inplace
• To ensure the ongoing development of all managers, operatives and teams within the business and to establish succession plans for all key positions
■Health Safety and Environment
• The position is responsible for ensuring total adherence to the HSE principles and programs in operations in Japan
• Maintain a reporting procedure for accidents and near misses
• Maintain a communication network to raise Health & Safety issues
• Ensure, with the leadership team that Risk Assessments for all tasks are implemented and communicated effectively
• Develop a safety culture within the Japan operations and support the wider account to establish a secure and safe environment
• Ensure initiatives and programs are implemented across the region to ensure the nominated energy saving targets are achieved

■必須条件
•    ファシリティマネジメント／オフィス運営／総務領域でのマネジメント経験 
•    外資系企業またはBPO環境での経験 
•    クライアントフェイシング経験 
•    収支管理・KPI管理経験 
•    組織マネジメント経験 

・　ビジネスレベルの英語スキル

・　日本語：ネイティブレベル（N１以上）
・　日本国内での就労許可をお持ちの方

・　MS Officeの基本操作（Outlook、Word、Excel、PowerPoint）

■歓迎条件
•    IFM（Integrated Facilities Management）経験 
•    データセンター・クリティカルファシリティ経験 
•    ISO／HSE関連知識 
•    サステナビリティ推進経験 
•    多国籍チームマネジメント経験