【1200～2000万円】Service Director

【求人No NJB2348145】
Dentsply Sirona one of the largest dental solution companies is looking for a dynamic Service Director .
Direct reporting line managing staffs are approx.80 service engineers including 7 on site service repair operation.
This service team mainly takes care of the machines relating Dentsply Sirona Technology division nation widely.

Job responsibilities:
1. Be responsible for service P L　（incl. create P L）
2. Be responsible for global exposure.eg New global service system implementation.
3. Provide high level solutions regarding repair and maintenance to sales leaders and service engineers
4. Take care of customers who has serious mechanical problems
5. Improve service operations for effective manner eg implementing remote service over the phone

Challenge:
1. Improve and implement operational excellence including KPI setting
2. Convert service operation to profit centre
3. Setting up and implementing standard service operation
4. Support Sales growth through customer satisfaction for repair sevice

Competencies:
A. Strong technical/engineering educational background
B. Above high intermediate level of English proficiency. Need to intact with German English speaking business segment technical experts
C. Proven team leading skills and organization development expertise under the rapid and challenging business circumstances
D. Small large machinery operational experience would be great benefit （ eg. Medical equipment PC/IT Semiconductor Automotiv） ）

Required experiences:
1. At least 5 years on call service experience of machines electrical devices and service
2. At least 5 years of team management experiences with managing managers 20staff +
3. Business level English to communicate with engineers in Dentsply Sirona headquarters

Preferred experiences:
1. Experiences of repair and maintenance of dental/medical imager
2. Setting and running PC WS and LAN in B to C business
3. Technical support experiences in call center in IT or medical device industry