Client Engagement Partner

Job Description

Role Title:  Client Engagement Partner
Location: Yokohama, Japan
Language Requirement: Bilingual - English & Japanese (N2/N1 Level)

Role Purpose

Own and grow strategic client relationships by driving application modernization, digital transformation, and integrated consulting-led engagements.
Lead solutioning, presales, and delivery governance to ensure value realization, client satisfaction, and sustainable growth across multi-tower engagements.

Key Responsibilities

1. Client Relationship & Growth

•  Develop and execute multi‑year account strategy aligned to Wipro’s industry and service line priorities.
•  Drive revenue growth through consulting‑led modernization and transformation programs.
•  Build and leverage C‑level and C‑1 relationships to influence strategic initiative

2. Solutioning & Presales Leadership

•  Lead integrated solution design across Application Modernization, Cloud, Data, and Infrastructure domains.
• Partner with domain and technology teams to develop differentiated proposals and transformation roadmaps.
• Drive presales governance —from qualification to closure— ensuring solution integrity, pricing accuracy, and risk mitigation.
• Collaborate with global delivery and consulting teams for seamless handover from presales to execution.
• Engage with OEM partners (Microsoft, AWS, Google Cloud, Azure) to co‑create solutions and joint go‑to‑market strategies.
• Demonstrate strong understanding of customer application landscapes, including legacy systems, custom applications, and integration platforms.

3. Delivery Governance & Client Success

•  Oversee delivery performance across all engagements, ensuring adherence to SLAs, quality, and contractual commitments.
• Conduct regular NPS/CSAT reviews and client satisfaction assessments.
• Lead issue resolution and escalation management.
• Drive continuous improvement and automation initiatives to enhance delivery efficiency.

4. Team Leadership & Capability Building

• Build and manage cross‑functional teams across consulting, presales, and delivery.
• Mentor account managers, solution architects, and delivery leaders.
• Drive employee engagement, performance management, and leadership development.

Mandatory Skills: Sales .

Experience: >10 YEARS .