Service Delivery Manager/ サービスデリバリーマネージャー

Our client is a global technology leader delivering mission-critical IT solutions to large enterprise customers in Japan. Their platforms support millions of users daily and run complex, business-critical operations.

The company has successfully reinvented itself across every major tech shift and is now driving its next phase through a strategic GenAI & Data division. They deliver production-grade, LLM-driven systems already deployed in live enterprise environments. Following a major cloud transformation, the business is strongly focused on AI, cloud, and high-value platforms.

We are hiring an experienced Service Delivery Manager to lead large-scale, enterprise-wide IT programs delivered from the client location in Tokyo. This role offers the combination many senior leaders look for: enterprise scale, executive visibility, global team leadership, and true strategic ownership.

Main Responsibilities

• Lead complex, multi-project enterprise IT programs end-to-end, from strategy definition through execution and go-live

• Define program scope, governance model, integrated master plans, and roadmaps

• Manage global onshore - offshore delivery teams and ensure structured collaboration across regions

• Lead C-level Steering Committee meetings and provide executive reporting on progress, risks, scope, and financials

• Act as the primary escalation point for major program challenges and drive resolution

• Build strong, trust-based relationships with C-suite and senior business stakeholders

• Manage multiple parallel projects under a unified governance structure

• Establish RAID logs, KPIs, dashboards, and structured reporting cadence

• Oversee technical integration, testing readiness, cutover planning, and deployment

• Own program budgets, forecasts, vendor governance, contract compliance, and financial performance

• Lead and mentor program managers, project managers, architects, and engineering leads

Why join our client

• Lead high-impact enterprise transformation programs

• Direct exposure to C-level executives and senior leadership

• Build and lead global delivery organizations

• Work at the forefront of AI, cloud, and modernization initiatives

• Stable, well-established global company with long-term strategic programs

• Competitive executive-level compensation

Requirements

• 15+ years of IT delivery experience

• Proven ownership of 2-3 large-scale enterprise IT program deliveries

• Strong experience managing global onshore-offshore delivery models

• Demonstrated C-level engagement and Steering Committee leadership

• Solid multi-project governance experience (RAID, risk, issue, change management)

• Strong people leadership experience (managing managers and senior leads)

• Experience with enterprise system integration, digital transformation, and cloud environments

• Skilled in Waterfall, Agile, and Hybrid delivery models

• Experience managing program budgets and vendor performance

• Fluent English (spoken and written)

• Native-level Japanese communication skills (spoken and written)

Nice to Have

• Certifications such as PMP, PgMP, SAFe, or ITIL

• Experience in telecom or other large enterprise environments

• Familiarity with MS Project, Jira, ADO, Confluence, and Power BI