ServiceNow Tech Lead

Join a dynamic global team where you'll help turn ambitious ideas into real-world impact. Work alongside skilled professionals across different regions to support clients in reimagining how they use technology to drive growth, foster innovation, and build a more sustainable future. From shaping strategy to developing advanced solutions in AI, cloud, and data, you'll play a key role in delivering meaningful outcomes that benefit businesses, communities, and your own professional journey.

Key Responsibilities:

Custom Application Development:
• Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications.
• Translate complex business requirements into scalable, maintainable custom solutions.
• Ensure reusability, modularity, and adherence to ServiceNow development standards.
• Experience with Service Now application development for Mobile.

Solution Design & Delivery:
• Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules.
• Review and approve technical designs and implementation plans.
• Drive end-to-end delivery of ServiceNow solutions, including integrations and automation.

Team Management:
• Mentor and guide ServiceNow developers and administrators.
• Coordinate development efforts and ensure timely delivery.
• Promote agile methodologies and continuous improvement practices.

Technical Expertise:
• Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools.

Stakeholder Engagement:
• Build strong relationships with business units and IT teams.
• Communicate technical concepts clearly to non-technical stakeholders.
• Provide technical leadership during critical incidents and platform escalations.