PR/095743 | [HN] Relationship Manager - SME

OVERVIEW

Location: Hanoi
A leading bank in Vietnam

JOB RESPONSIBILITIES

• Gather insights and identify potential clients to understand the characteristics, needs, market trends, and competitive banking products within the SME/MSME segment.

• Collect and analyze information on existing clients, including business operations, strategies, plans, and financial statements, to better understand their needs and provide business advisory support.

• Maintain a strong understanding of banking products, solutions, and pricing policies for SME/MSME clients.

• Identify and recommend suitable products and pricing strategies for assigned clients.

• Propose and collaborate with Head Office departments to develop new products, solutions, and pricing policies.

• Develop and implement sales and customer care plans based on business targets and portfolio analysis.

• Provide financial advisory services, offering optimal solutions based on client needs and industry trends.

• Ensure service delivery meets required standards (TAT, SLA) and delivers strong customer value propositions (CVP), enhancing customer experience and satisfaction.

• Monitor, evaluate, and adjust sales and customer care plans as needed.

• Take full responsibility for credit risk management throughout the entire process, including portfolio management.

• Conduct credit assessments, prepare credit proposals, and submit for approval to relevant authorities.

• Perform post-loan monitoring, identify early warning signs, and ensure compliance with all post-lending control procedures and regulations.

• Manage debt collection processes and participate in resolving non-performing loans in accordance with regulations.

• Work closely with internal stakeholders to achieve team and organizational goals.

• Effectively manage the assigned client portfolio in line with bank policies and strategic direction.
   

JOB REQUIREMENTS AND PREFERRED QUALITIES 

• Minimum TOEIC score of 550 or equivalent
• Minimum 3 years of sales experience with corporate clients

• Bachelor’s degree required; preference for majors in Economics, Finance, Banking, Business Administration, or related fields.

   

BENEFITS  

• Competitive salary with bonuses and allowances

• Opportunities for advancement with strong support from leadership

• Young, dynamic, professional workplace with a modern office and friendly atmosphere 
   

Due to the volume of applications, only shortlisted candidates will be contacted. Thank you for your interest.
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