PR/087428 | Customer Operations Specialist in Düsseldorf (m / f / d)

Overview
 

Our client is a well-established global company specializing in the international trade of chemicals and plastics, while also delivering high-quality optical lenses and electronic products. As a valued member of a worldwide group, the company is driven by innovation, reliability, and a strong commitment to excellence—providing tailored solutions and outstanding service to customers across diverse industries.

Responsibilities

Order Management

• Process customer orders accurately and efficiently, ensuring on-time fulfillment and high service standards.

Logistics & Shipment Coordination

• Manage domestic and international shipments in close cooperation with logistics partners, while monitoring delivery schedules and resolving issues proactively.

Customer Service & Support

• Serve as the main point of contact for customers, responding to inquiries promptly and professionally via phone and email.

Inventory Control

• Monitor stock levels and coordinate with procurement to ensure optimal inventory availability and smooth operations.

Documentation & Reporting

• Prepare and maintain precise documentation, including shipping papers, invoices, and inventory reports, in compliance with internal and external requirements.

Cross-functional Collaboration

• Work closely with sales, procurement, and warehouse teams to ensure seamless order handling and consistent service quality.

• Process Improvement

• Identify and suggest improvements to operational processes with a focus on efficiency and customer satisfaction.
   

Job Requirements

Professional Experience

• 2–3 years of experience in logistics, order processing, supply chain operations, or a related field.

• Language Skills

• Fluent English (mandatory)

• German proficiency is a strong advantage

• Japanese language skills are a plus

Technical Skills

• Solid proficiency in MS Office (Excel, Word, Outlook)
  Experience with ERP or order management systems is highly desirable

• Personal Attributes

Strong organizational and multitasking skills

• Excellent communication abilities

• A proactive, customer-oriented mindset with attention to detail

Benefits

• Full‑time role with standard working hours

• Working Hours: 37.5 hours per week

• Hybrid Work: Up to 2 days of home office per week

• Paid Leave: 30 days annually

• Work Environment: International, collaborative, and stable with long-term career development opportunities

• Compensation: Up to €50,000