PR/095675 | Senior Technical Support

COMPANY OVERVIEW  

Location: Ha Noi, Viet Nam
Our client is IT and technology service provider company 

JOB RESPONSIBILITIES 

•  Act as the senior escalation contact for complex Microsoft technical issues across multiple client environments, ensuring timely and effective resolution.
• Diagnose and resolve advanced problems related to identity management, security configurations, collaboration platforms, and endpoint administration.
• Contribute to the planning, design, and delivery of Microsoft-related technical projects, including deployment, configuration, and post-implementation validation.
• Produce and maintain clear technical documentation such as implementation guides, operational procedures, knowledge base articles, and internal runbooks.
• Establish and maintain internal configuration standards, best practices, and repeatable frameworks to improve the consistency of Microsoft platform management.
• Mentor and support junior engineers through technical guidance, case reviews, and knowledge sharing to strengthen overall team capability.

JOB REQUIREMENTS AND PREFERRED QUALITIES 

• Minimum 4 years of professional experience in Microsoft cloud support or administration
• Strong English communication skills and the ability to work within structured IT service management processes.
• Strong hands-on experience supporting and administering Microsoft 365 environments, including core services such as Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
• Solid expertise in identity and access management using Entra ID (Azure AD)
• Practical experience with Microsoft Intune for device enrollment, Autopilot deployment
• Working knowledge of Microsoft Defender security tools and other Microsoft security controls used to protect identities, endpoints, and cloud services.
• Foundational understanding of Microsoft Azure, enabling effective support of cloud-based Microsoft ecosystems and related service dependencies. 

• Familiarity with hybrid Microsoft environments, including on-premises technologies such as Windows Server, Active Directory, and Group Policy.

   

BENEFITS  

• Competitive salary with bonuses   
• Premium healthcare insurance for individuals and family members
• Opportunities for professional development and training  
  Potential for career growth within a global organization 

Due to the volume of applications, only shortlisted candidates will be contacted. Thank you for your interest.
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