PR/118486 | ServiceNow Technical Specialist

Position: ServiceNow Technical Specialist 

Company: Financial Services

Location: Luxemburg (office 5 days a week)

Salary: Negotiable

Job Description

• Design and optimize the ServiceNow platform development strategy and evolution roadmap
• Design and supervise the implementation of solutions for the ServiceNow and Service Portal platform
• Design and supervise the implementation of dashboards, workflows, and other items in the ServiceNow
• Provide advice and guidance to support platform adoption and stay abreast of new platform capabilities
• Provide technical expertise and support for ServiceNow platform
• Manage platform security and access controls
• Act as the Cloud Application Owner for IT Applications, not limited to ServiceNow
• Act as CMDB manager, leading the strategy, implementation, and maintenance of the CMDB
• Create and maintain documentation, procedures and processes for ITIL services
• Liaise with the 3rd party in charge of maintenance and development of the platform
• Studies in Information Technology with relevant working experience in IT, ideally in banking area
• Extensive working experience with ITIL Platform, ideally ServiceNow
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and reporting
• Ability to create, maintain and follow the procedures related to the ITIL platform
• Highly organised, meticulous, structured, and methodical in delivery
• Knowledge of technical investigation is an asset
• Be familiar with IT system management (access policies, updates requirement, monitoring)
• Previous experience in a financial institution would be an asset
• Excellent knowledge of English (oral and written) – French considered as an advantage
• Strong problem‑solving abilities
• Ability to work independently and manage multiple task assignments
• ServiceNow certifications will be an added value

Requirements: 

• Studies in Information Technology with relevant working experience in IT, ideally in banking area
• Extensive working experience with ITIL Platform, ideally ServiceNow
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and reporting
• Ability to create, maintain and follow the procedures related to the ITIL platform  
• Highly organised, meticulous, structured and methodical in delivery
• Knowledge of technical investigation is an asset
• Be familiar with IT system management (access policies, updates requirement, monitoring)
• Previous experience in a financial institution would be an asset
• Excellent knowledge of English (oral and written) – French considered as an advantage
• Strong problem-solving abilities
• Ability to work independently and manage multiple task assignments
• ServiceNow certifications will be an asset.

We regret to inform applicants that only shortlisted candidates will be notified. 

Thank you for your understanding.