【Global Customer Support 】At a Global Digital asset exchange

Key Responsibilities

Global Customer Support Operations

• Execute and support customer support operations for overseas affiliated entities (EU and US)
• Respond to customer inquiries via email and other support channels (primarily in English)
• Provide ongoing customer account support and issue resolution

Account & Transaction Operations

• Review and process new account opening applications, including KYC verification
• Conduct screening and processing of cryptocurrency deposits and withdrawals
• Manage fiat currency deposit and withdrawal operations

Compliance & Monitoring

• Perform transaction monitoring and filtering
• Support continuous customer account management and compliance checks
• Ensure operations adhere to regulatory and internal compliance standards

Operational Documentation

• Prepare and update operational manuals and internal documentation
• Translate operational materials into English where required

Requirements

Required Qualifications

• Minimum 3 years of experience in a financial institution, such as:
  • Cryptocurrency exchanges
  • Securities firms
  • Banks or other financial services organizations
• Business-level English proficiency (reading, writing, and speaking)
• At least 1 year of professional experience working in English

Preferred Qualifications

• Basic knowledge of AML/CFT (Anti-Money Laundering / Countering the Financing of Terrorism)
• French language ability for business communication