Aesop Retail Trainer （LUXE）

【求人No NJB2363221】
POSITION MISSION: ミッション

The Retail Training Performance Specialist has the primary responsibility to act as the key custodian
of brand and customer experience growing retail capability and driving performance within their portfolio.

Through strong partnership with the Retail Business Managers team they provide targeted and timely training
that is relevant to business goals and learner needs resulting in exceptional customer experience and strong retail results.



MAIN RESPONSABILITIES 主要職務

EMBODY BRAND IDENTITY

・ Acts as an Aesop ambassador subject matter expert across all Aesop offerings
・ Role models Aesop's intention purpose in every behaviour action
・ Delivers foundational ongoing training to foster deep understanding of Aesop brand product experience
・ Stays up to date with Aesop's positioning in the marketplace sharing insights across portfolio to build confidence capability

ENABLE OPTIMAL LEARNING BUSINESS OUTCOMES

・ Utilizes training tools systems techniques to deliver impactful scalable learning outcomes
・ Partners with CM/D RBM RTM to plan prioritize actions to meet short long term needs
・ Plans conducts regular purposeful store visits to achieve lasting positive impact
・ Upholds portfolio learning completion maintains accurate training data
・ Advises on opportunities to enhance operational practices that impact customer team


FINESSE CUSTOMER EXPERIENCE

・ Trains coaches to bring to life the customer journey experience touchpoints
・ Educates on adaptive approaches to create inclusive experiences for a diverse customer base
・ Objectively observes assesses customer experience identifying opportunities to elevate
・ Plans executes relevant contextual appropriate learning solutions
・ Continuously promotes Aesop's entire range embedding a deep understanding of relevance and interconnectedness
Analyses customer feedback insights through a customer lens taking action to enhance customer experience across portfolio


ELEVATE PORTFOLIO PERFORMANCE

・ Integrates observation review analysis of portfolio team performance into daily workflow
・ Partners with RBM to plan implement relevant development activities
・ Facilitates proactive development of self colleagues store teams through training coaching feedback
・ Contributes to portfolio development succession plans sharing objective relevant feedback on performance

◇Must Have Aspects 必須項目
・ Background in a customer and sales focused environment
・ Proven track record of effective in person and virtual facilitation
・ History of successfully coaching others for performance
・ Specialised knowledge in learning methodologies and adult learning principles
・ Working knowledge of skin care and skin care industry
・ Knowledge of hair care body care fragrance and home categories （advantageous）
・ Proven ability to analyse performance and take appropriate responsive actions
・ Track record of strong relationship management and collaboration
・ Ability to problem solve and make decisions within business boundaries
・ Strong written and verbal communication skills
・ Strong commercial acumen