Delivery & Installation Service Manager- Furniture/Appliance

My client, a online home of a major ergonomic furniture and smart home hardware manufacturer with global operations is looking for a Delivery & Installation Service Manager who has more than 5 years of large furniture logistics distribution or installation service management experience, including at least 2 years of team management experience

Job Description:

Responsibilities:

1. Responsible for the daily operation management of the delivery service team, including scheduling, route planning, service quality management
2. Establish and optimize the delivery service process and standard operating procedures (sop)
3. Responsible for technical training, safety training and customer service training for team members
4. Manage the maintenance and maintenance of service vehicles, tools and equipment
5. Handle customer complaints and special service needs to improve customer satisfaction
6. Ensure that the team complies with Japanese road transport regulations and safety regulations
7. Responsible for team performance management and assessment
8. Work with other departments (sales, customer service, warehouse) to optimize the overall service process

Prerequisites:

1. Japanese, bachelor degree or above, logistics management, operation management or related major is preferred
2. More than 5 years of large furniture logistics distribution or installation service management experience, including at least 2 years of team management experience
3. Hold a medium-sized driver's license (medium-sized exemption), hold a 2-4 ton truck (2-4t vehicle) driver's license and have relevant driving experience
4. Familiar with Japan and related transportation regulations
5. Excellent communication and coordination skills and problem solving skills
6. Japanese ability n2 or above, able to communicate with customers fluently

Priority:

1. Experience in installing furniture, home appliances or smart home products

2. experience in iso service quality management system

3. Familiar with roads in Tokyo and surrounding areas