Hotelier Staff (Greeters)／Welcome those who love Hawaii!

≪Position Overview / Highlights≫

Join an international luxury hotel environment where both English and Japanese are used daily.
We welcome candidates of all nationalities who are passionate about hospitality and customer service.

The Kahala Hotel & Resort Yokohama carries on the legacy of the prestigious luxury hotel brand from Hawaii, delivering world-class hospitality in Japan.

This is a customer-facing “Greeter” role, serving as the face of the hotel and creating memorable guest experiences.

【About the Company】

The Kahala Hotel & Resort Yokohama opened in September 2020 as the first Kahala-branded hotel in Japan.

We are part of a Tokyo Stock Exchange Prime listed group that operates one of Japan’s largest membership resort hotel businesses, providing a stable and well-established foundation.

We continue the renowned hospitality spirit of the original Kahala Hotel in Hawaii while delivering service tailored to the Japanese market.

【Job Description】

• Welcome and guide guests at the hotel entrance and lobby
• Assist with luggage handling and escort guests to rooms
• Support check-in and check-out operations
• Coordinate with accommodation and guest relations teams
• Provide warm, professional hospitality as the “face” of the hotel

This role focuses on guest service and hospitality rather than technical skills.

【Who This Role Is For】

• Those who want to use English in customer service
• Those interested in luxury hospitality
• Those who enjoy international and Hawaiian culture
• Candidates of all nationalities welcome
• People who enjoy Yokohama and international tourism

【Career Path】

You will learn through OJT and structured training.

Clear promotion track:

• Captain level in approx. 2 years
• Chief level in approx. 4 years

Strong performers can achieve rapid career growth in hospitality.

【Work Environment for International Staff】

We welcome employees from diverse national and cultural backgrounds.

As long as you can communicate in Japanese for daily operations, nationality does not matter.
English is frequently used due to the Hawaiian brand and international guests.

【Location】

1-1-3 Minatomirai, Nishi-ku, Yokohama
Nearest stations: Shin-Takashima / Minatomirai

【Salary】

Annual salary: JPY 3,000,000 – 4,500,000
(Monthly salary + bonus twice per year)

Determined based on experience and ability

【Working Hours】

Shift system between 7:00 – 23:00
(8 hours per day)

Overtime: approx. 10–20 hrs/month

【Holidays & Benefits】

• 120 annual holidays
• Paid leave
• Maternity / childcare leave
• Social insurance
• Annual salary increase
• Bonus twice per year
• Employee dormitory available
• Staff cafeteria
• Transportation allowance
• Overtime / late-night allowance

【Required】

• Business level English
• Business level Japanese (customer-facing level)
• At least 1 year work experience (service experience preferred)
• Valid work permission in Japan

【Preferred】

• Hotel experience
• Airline / travel / retail / customer service experience
• Study abroad or international background
• Interest in Hawaii or global hospitality

Please prepare a Japanese resume with photo and CV when applying.