【英語を活かす】オペレーションディレクター/ Operation Director

A global serviced office and workspace solutions company is looking for an Operations Director. The selected candidate will oversee multiple centres, ensuring strong financial performance, operational efficiency, and high service standards.

A global leader in flexible workspace solutions, this organisation delivers serviced offices, coworking environments, and virtual office services across major business hubs in Japan. Backed by an extensive international network, it supports companies of all sizes with modern, fully equipped workplaces, professional business services, and flexible terms designed for today's mobile workforce.

Keywords:

オペレーションディレクター, 事業運営, サービスオフィス, 施設管理, 収益管理, カスタマーサービス, リスク管理, 多拠点管理, 求人, 外資系

Job Ref: 35BJYN

Responsibilities:

• Oversee performance and efficiency across multiple business centres within the region
• Collaborate with internal teams and external vendors to resolve on-site issues and deliver effective solutions
• Plan and execute client services that align with business goals and enhance customer experience
• Conduct regular operational reviews to ensure alignment with company standards
• Approve repair expenses and manage facility-related budgets in line with internal procedures
• Provide decision-making guidance to centre teams using cross-departmental information
• Manage payment processes, perform audits, and support upsell initiatives to prevent revenue leakage
• Coordinate with internal teams to resolve system issues and improve operational efficiency
• Plan and deliver community events to engage clients and attract new visitors
• Develop director-level staff and align teams with company strategy and mission

Requirements:

• Practical experience in cross-functional collaboration, including process improvement and policy development
• Experience developing and implementing business growth strategies
• Solid understanding of risk management and compliance requirements
• Experience in roles such as hotel management or luxury retail investment management
• Professional level Japanese and English