PR/087127 | After-Sales Service Engineer

POSITION TITLE　After-Sales Service Engineer (Feeding Equipment)

POSITION SUMMARY

In this role, you will provide after-sales service and technical support for livestock feeding equipment across North America. Responsibilities include on-site troubleshooting, commissioning, performance optimization, and delivering training to customers and dealer partners, ensuring safety, efficiency, and customer satisfaction in collaboration with internal teams.

RESPONSIBILITIES 

• Provide after-sales service, inspection, preventive maintenance, and on-site technical support for livestock feeding equipment (TMR mixers, feeding vehicles, intelligent feeding systems)

• Perform diagnostics, parts replacement, commissioning, and performance optimization

• Deliver training and maintenance guidance to dairy farms and dealer partners

• Maintain service records, report field issues, and provide feedback for product improvement

• Collaborate with sales and engineering teams to ensure smooth post-delivery operations

• Manage warranty and service processes, ensuring industry-standard response times and quality

QUALIFICATIONS

• Minimum 3 years of experience in after-sales service, field engineering, or technical support

• Educational background in Mechanical Engineering or related field preferred

• Experience with agricultural machinery, mechanical repair, electrical maintenance, or livestock/farm equipment

• Knowledge of hydraulic systems, drivetrains, mechanical structures, or electromechanical systems is a plus

• Strong troubleshooting and problem-solving skills

• Excellent communication and time management abilities

• Willingness to travel within North America; valid driver’s license preferred

• Proactive and able to work independently in a fast-growing environment

LOCATION　Ontario, California

SALARY　USD70,000-90,000 (based on experience and skills)

TIME OFF & BENEFITS　3 weeks paid annual leave + U.S. public holidays, comprehensive medical insurance

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