Service L1 Product Support Engineer

≪Job Description & Position Highlights≫

• Product support services as the primary technical contact for wind turbines, including failure analysis and recovery assistance
• The rewarding opportunity to directly contribute to social infrastructure by supporting the stable operation of renewable energy
• The appeal lies in continuously enhancing technical skills and problem-solving abilities through collaboration with global teams
• An environment enabling long-term growth under flexible work arrangements and comprehensive learning/benefits programs

【Job Responsibilities】

■A Snapshot of Your Day
A typical day in this role involves providing first-level technical support for wind turbines, acting as a bridge between service engineering and both internal and external customers. You’ll handle basic troubleshooting for electrical, mechanical, software, and documentation issues, coordinate with local and headquarters teams to resolve problems quickly and respond swiftly to turbine shutdowns. The day may also include supporting the implementation of performance-improving solutions, assisting with new turbine commissioning, analyzing fault data, and ensuring compliance with safety and environmental standards. Occasionally, you may travel on-site to address urgent issues or support new tool rollouts, always focusing on efficient problem-solving and customer satisfaction.

■How You’ll Make an Impact

• Provide fast and effective first-level troubleshooting for wind turbine issues, including but not limited to electrical issues, mechanical issues, software issues, documentation issues and spare parts issues of multi-platform wind turbine
• Coordinate resources between local teams and headquarters to accelerate problem resolution and deliver efficient solutions.
• Support the implementation of retrofits and new solutions that enhance turbine performance and reliability.
• Assist in analyzing turbine availability and fault data, identifying trends, and recommending actions to prevent future issues.
• Assist in the new tools/applications rolling out in the region.
• Support the commissioning of wind turbines.
• Provide documentation and spare parts-related service to both internal and external customers.
• Protection of intelligence property during knowledge delivery to external customer.
• Ensure safety and environmental requirements are complied.

■Rewards/Benefits

• Attractive remuneration package (fixed/variable) 
• Comprehensive health and wellness benefits.
• Opportunities for professional development and continuous learning!
• Flexible work arrangements to support work-life balance!
• Inclusive and collaborative work environment.
• Employee recognition programs that celebrate success.
• Corporate defined contribution pension plan.

■About the Team
We are an international team of experienced professionals from diverse areas, working together to ensure reliable wind turbine service and support Siemens Gamesa’s mission of making renewable energy accessible. We learn from each other, share knowledge, and provide strong mutual support while driving innovation, customer satisfaction, and operational excellence for APAC region.

■Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy:
https://www.siemens-energy.com/employeevideo

■Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

【Employment Type】
フルタイム（Permanent employee）

【Salary】
Based on experience and skill level
*Attractive remuneration package (fixed/variable) 

【Working Hours】
In accordance with company regulations

【Work Location】
日本, Tokyo

【Holidays & Leave】
In accordance with company regulations

【Benefits & Welfare】
In accordance with company regulations

• Comprehensive health and wellness benefits.
• Opportunities for professional development and continuous learning!
• Flexible work arrangements to support work-life balance!
• Inclusive and collaborative work environment.
• Employee recognition programs that celebrate success.
• Corporate defined contribution pension plan.

【What You Bring】

• A strong background in electrical engineering, mechatronics, or renewable engineering, bachelor’s degree or above.
• 5+ years working experience in Industrial section.
• Used to engage in site work of Grid, Substation, Conventional power plant, Renewable energy power plant such as sales supporting, operations, commissioning, trouble shooting, etc.
• Qualifications and / or certificates as an electrical, electronic or mechanical technician or engineer.
• Good work attitude, teamwork awareness and customer-oriented sense.
• Self-motivated initiative and problem-solving capability.
• Intermediate or higher proficiency in English (written and verbal), with the ability to write clear reports and communicate technical information effectively.
• Accept 20% on-site travelling per year.
• wind farm-related experience preferred.
• Major component-related experience preferred, Generator/Converter/Transformer/Switch gear/Main bearing/Gearbox.