Excellent opportunity for Helpdesk Support engineer

Job Summary
- Operation and maintenance of KPMG Ignition Tokyo's product solutions and internal IT systems.
Operation and support in accordance with the manual:
Perform user management tasks based on the support manual.
User management:
- Register, delete, and change users' roles for each product/solution
- Respond to user inquiries
- Provide various notifications to users.
Creation of various materials and documentation required for internal operations:
- Create and manage operation manuals related to support operations.
Support for analysis, design, and improvement of internal business processes:
- Cooperate and support interviews and exchanges of opinions to identify process issues.
- Cooperate and support the pilot operation of business processes to verify improvement plans.

Qualifications:

Required experience/skills:

- Ability to proactively prepare what is needed on the operations side, based on an understanding of the product's vision, roadmap, and potential.
- Ability to create an environment for the team to succeed.
- Experience working in the cloud product support department.

- Ability
to communicate well in a multilingual/multicultural environment. 

- Japanese: Business level (N1) or native language 

- English: Business level