PR/109838 | Service Engineer - West India (Pulp & Paper industry)

Company Overview: One of the leading global MNC into pulp & paper industry.

Job Overview: Looking for candidates having strong experience into instrumentation, field devices, communications from pulp & paper industry.

Job Responsibilities:

• To take responsibility for installation, start-up, commissioning, performance validation and acceptance of company sensors, analysers and solution projects on customer sites.

• To provide troubleshooting, application, and on-site service support for existing installations.

• Commitment to support & resolve customer challenges on an “end to end” basis with full ownership.

• To manage projects as assigned by the Manager.

• To clearly communicate plans and progress to customers and the company team, both local and global.

• To closely work with sales team to provide leads on customer unmet process needs, competitive activities and anything important observed in field.

• To keep proper documentation of all jobs conducted (field service report) and proactively communicate with customer and internal team.

• To provide outstanding service to customers, supported by the global team.

• Performance in the role will be primarily assessed against the quality of technical support and communication with customers delivered, as well as sales targets.

• Extensive local travel and occasional international travel expected.

• Specialised training will be provided both within Country and abroad.

• Support from local, regional and global technical teams will be available.

Job Requirements:

• Bachelor of Engineering in (Mechanical, Electrical, Instrumentation) or equivalent.

• 5+ Years’ experience in industrial automation, instrumentation.

• Training and exposure to Pulp & Paper process or chemical process automation and DCS operations.

• Understanding about instrumentation, field devices, communications etc.

• Strong computer programming skills and knowledge of computer and control networking.

• Complex troubleshooting and problem-solving skills.

• Effective interaction with Global and Regional specialist teams.

• Ability to work with minimal supervision.

• Ability to work co-operatively and constructively with team members and customers for project execution.

• Willing to travel to customer’s sites.

• A positive outlook and commitment to maintaining a strong team culture.

• A commitment to successfully complete assignments.

• Excellent verbal and written communication skills.

• Fluency in written and spoken local language

• Good written and spoken English