Order Management & Billing Team Lead Global IT Company

【Position Overview】

As an Order Management & Billing Team Lead, you will play a critical role in leading end-to-end order processing and billing operations related to service and solution contracts.
This position is a key interface between customers, service sales teams, and internal stakeholders, ensuring accuracy, compliance, and operational excellence across contract booking, equipment database management, and invoicing processes.

This is a hands-on leadership role suited for professionals with strong ownership, problem-solving skills, and experience operating in global or multi-country environments.

【Key Highlights】

• Lead and supervise order management & billing operations
• Act as the primary point of contact for customers
• Manage global service contracts and invoicing processes
• Collaborate with cross-functional and international teams
• High-visibility role with strong accountability and impact

【Key Responsibilities】

Order Management & Billing Operations

• Coordinate end-to-end order processing and billing activities
• Ensure accurate contract booking, order entry, and invoicing
• Validate revenue recognition criteria triggering invoicing

Team Leadership

• Supervise and manage daily tasks of the Order Management team
• Provide guidance, prioritization, and performance oversight
• Drive accountability and operational discipline within the team

Contract & Data Management

• Review legal agreements for billing completeness and accuracy
• Maintain and manage equipment databases (additions, movements, cancellations)
• Ensure compliance with NCR Voyix policies and procedures

Reporting & Compliance

• Perform monthly revenue reconciliation and reporting
• Provide corrections, clarifications, and variance explanations
• Support internal and external audits as required
• Ensure proper archiving and record retention

Stakeholder Collaboration

• Act as a single point of contact for customers regarding orders and billing
• Collaborate closely with service sales, service delivery, and outsourced teams
• Coordinate inputs, deliveries, and outputs to meet SLAs and deadlines

【Required Qualifications】

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• Minimum 6 years of experience in Order Management and Billing
• Experience in a global or multinational organization
• Strong problem-solving and customer service skills
• High sense of accountability and urgency
• Ability to communicate effectively across all organizational levels
• Business-level proficiency in Japanese and English

【Preferred Qualifications】

• Experience working with outsourced operations
• Global or multi-country operational exposure
• Strong analytical and reporting skills

【Who This Role Is Ideal For】

• Professionals seeking a leadership role in global operations
• Candidates with strong ownership and cross-functional coordination skills
• Individuals who enjoy balancing operational execution with stakeholder management
• Bilingual professionals looking to grow their career in a global IT environment

【Employment Conditions】

• Employment Type: Permanent, Full-time
• Salary: JPY 7,000,000 – 8,500,000 (based on experience)
• Work Location: Japan (Nationwide)
• Working Hours / Holidays: In accordance with company regulations