Product Manager

- Define and own the product vision, strategy, and roadmap, aligning with business goals and customer needs.

- Act as the primary liaison between business stakeholders and technical teams, ensuring clear communication and alignment.

- Manage the product backlog, prioritize features, write user stories with clear acceptance criteria, and define functional & non-functional requirements.

- Conduct market research, gather requirements, and analyze customer feedback to drive product improvements.

- Collaborate with engineering, UI/UX, project management teams and QA teams to ensure timely and high-quality feature delivery.

- Define and track KPIs to measure product success and make data-driven decisions.

- Balance scope, time, and resources to deliver valuable solutions while addressing technical feasibility.

- Ensure alignment between business goals and technical implementation.

- Proactively communicate during troubleshooting (on-call).

- Be the domain expert in eco-system loyalty programs and be able to recommend improvement solutions.

- Be both quantitative and qualitative, and able to quickly understand and assess complex issues in order to take the right decision.

- Be a role model to the team members when it comes to ownership, proactivity and taking responsibility.

- 5+ years experience in web system development.

- Familiarity with Software Development Lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban).

- Experience in KPI-driven service development.

- Experience writing requirement specifications & acceptance criteria.

- Strong analytical and problem-solving skills.

- Understanding of the technical stacks, system architecture, and API to define feasible product requirements.

- Use storytelling to convey the value of technical features to non-technical audiences.

- Mediate conflicts between stakeholders with differing priorities and find balanced solutions.

- Motivate and inspire cross-functional teams to achieve common goals without direct authority.