Transportation Program Management Specialist

Our client is a global e-commerce and operations leader committed to delivering exceptional service and convenience to customers everywhere. Their fulfillment network connects innovative technology with efficient logistics, enabling millions of deliveries every day and helping people get what they need—faster and easier.

This position is responsible for managing and scaling a nationwide transportation network to deliver high-quality, reliable, and efficient logistics services. As a Program Management Specialist, you will collaborate with line-haul carriers and internal cross-functional teams (Planning, Operations, Systems, Finance, etc.) to expand transportation capacity and drive continuous improvement across multiple transport programs.

What You’ll Do

• Lead end-to-end program management for core transportation initiatives, including large and medium truck line-haul operations, small-vehicle pickup/delivery programs, large-item transportation, and inter-facility inventory transfer.

• Work closely with internal stakeholders to evolve, optimize, and scale transportation programs, including carrier selection, cost control, quality management, and long-term capacity planning.

• Leverage systems, operational data, and forecasting models to design and enhance processes for network planning, demand prediction, carrier procurement, and performance visibility.

• Identify operational challenges, conduct root cause analysis, and implement data-driven improvement strategies that can scale across multiple regions and programs.

• Plan and execute procurement and capacity strategies for high-volume periods, ensuring stable operations during peak demand.

• Support carrier performance monitoring and quality management to ensure safe, consistent, and reliable transportation execution.

What You’ll Bring

• Experience in program management or operations management (preferably in logistics, transportation, or supply chain environments).

• Ability to structure and solve problems using data and systemic process understanding.

• Strong stakeholder management and communication skills across multiple teams.

• Business-level English to participate in cross-regional discussions and decision-making.

Key Focus Areas

• Program Management (60%)

• Technology-Driven Process Optimization (20%)

• Peak Capacity Strategy & Execution (20%)

Mandatory Qualifications:

• Bachelor’s degree (or equivalent professional experience)

• Intermediate or higher PC skills (Word, PowerPoint, Excel including data aggregation functions and pivot table analysis)

• Business-level Japanese proficiency

• Experience in corporate sales or experience driving business process improvements through data analysis

• Experience working with clients or projects in the logistics industry at an IT company or consulting firm

Desired Qualifications:

• Ability to adapt to changing situations and make logical, well-reasoned decisions

• Strong multitasking skills with the ability to prioritize effectively

• Experience identifying key issues in ambiguous situations and leading problem-solving efforts with clear rationale

• Experience coordinating with global teams or business-level English proficiency (TOEIC 700+)