Bilingual IT Helpdesk - Immediate hiring

Global SaaS company is looking for a Bilingual IT Support Engineer (L1).

Responsibilities:
- Provide first-line technical support to customers, diagnosing and resolving product issues
- Actively listen to customer concerns to accurately understand and document their issues, ensuring comprehensive problem capture
- Utilize strong problem-solving and analytical skills to troubleshoot and resolve technical challenges
- Collaborate effectively with team members and other internal departments to escalate and resolve complex cases
- Contribute to a positive team environment through active participation in discussions and support initiatives
- Adhere to established internal processes for ticket management, documentation, and customer communication

Why should you apply:
- Great work life balance and benefits such as 21 Annual Leave. Particularly this position offers flexibility in working arrangement, fitness reimbursement 70,000/ year, MetLife Insurance coverage, global counselling service such as financial/ mental health/ life coach for free
- You will take ownership of more complex cases, with leadership opportunities
- Work with global teams in an international environment
- Career progression – become a SME in CRM systems and other modules which is highly demanded in the market
- Move into configuring and implementing set of solutions and direct client facing experience
- Company encourages internal mobility, so experience in product support can lead to consulting, sales engineering, or product management roles

Company Details: Founded in 2011, this company is a leading provider of cloud-based solutions for the life sciences industry in Japan.
Headquartered in Tokyo, it supports pharmaceutical and biotech organizations across R&D and commercial operations.
Its services cover CRM, regulatory, clinical, and quality management systems.
The company offers opportunities to work in an international, purpose-driven environment.

Services/Benefits: Fitness reimbursement 70,000/ year, MetLife Insurance coverage, global counselling service such as financial/ mental health/ life coach for free

- Bilingual candidate – fluent in Japanese - to support Japanese customer and Advance English level (TOEIC 800) - candidate will be reporting to boss in Australia
- 3 years experience in helpdesk support in cloud company or lifescience or pharma companies (Such as Salesforce, IQVia, SAP, Oracle, Creatio, Indegene, Takeda, Bayer, Astrazeneca, gsk)
- Have solid understanding of Java, SSO, SQL, HTML
- Great communication skills